Aweber Subscriber Data Overwritten

  • Resolved Music365

    (@clairporium)


    4 years ago

    Hello,

    We are having an issue where subscriber data is being overwritten if a subscriber already on our list resubmits the same form more than once. Let us explain further so you will understand how it all works.

    This particular form has some checkbox option fields, and sometimes a subscriber has to fill the form again if they want information regarding a new option they didn’t select the first time around.

    Depending on what is selected, subscribers are tagged according to their choice. This then triggers a Welcome email for each choice. When subscribers open the emails, they are tagged again, and this allows them to be segmented so they can receive the correct email series for each choice.

    Al of that works out great, until one of the following things happens:

    1. If a person fills the form again and selects something new, all of their existing tags in Aweber are removed, and they start over with just the new choice they made.

    2. Sometimes, a person accidentally selects the same option twice, and this resets everything in Aweber as if they are starting new again.

    3. Sometimes people forget what they choose, so they go back and fill the form again, making the exact same selections, and this resets everything in Aweber as if they are starting new again.

    We expected Aweber to recognize the data that is already there, to update what’s new, and to ignore anything that’s a duplicate entry, but instead it resets. We asked Aweber about this, and they said it is a Forminator issue because anyone using an actual Aweber form would indeed have their info updated, if necessary, and duplicate data would be ignored.

    If you can provide insight on how to solve this issue, it would be much appreciated.

    Thank you,
    M

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Nithin – WPMU DEV Support

    (@wpmudevsupport11)

    Hi @clairporium ,

    I tried to replicate this issue on my system but wasn’t able to replicate the data when submitted second time getting overwritten or replace. However, I could notice that Forminator does accept these submissions on my test which is odd.

    We would like to investigate this further to rule out what might be causing it. Is it possible to share the form export in the next reply so that we could check further regarding this?

    You can use Google Drive, Pastebin or any such cloud services to share the export of your form.

    Looking forward to your response. Have a nice day ahead.

    Kind Regards,
    Nithin

    Thread Starter Music365

    (@clairporium)

    Nithin,

    Thank you for responding.

    We’d be happy to share the export file, but not in this public space.

    Can we email to you?

    -M

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @clairporium,

    Kindly send us an export at [email protected] using the following template:

    Subject: Attn: “Prathamesh Palve”
    Description: Link back this thread for reference(https://www.ads-software.com/support/topic/aweber-subscriber-data-overwritten/)
    File Exports: Attach the exported file/s

    Please make sure to keep the subject line intact to make sure it gets delivered to me correctly. Kindly reply back in the thread here once you send us an email.

    Thank you,
    Prathamesh Palve

    Thread Starter Music365

    (@clairporium)

    Hi Prathamesh,

    We sent you a email with the export file.

    Thank you

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @clairporium,

    Apologies for the delayed response. When I checked the same furthermore deeply, I was able to replicate the same in a case where the user first filled up the form and then and again filled up a form with one of the choices from the previous one, the tags seem to reset. I would be sending the same to the Forminator team and the SLS team to check the same further and see if there could be a quick fix possible for the same.

    We would also update you on the further updates we would have from the team here.
    I appreciate your kindness and patience here.

    Thank you,
    Prathamesh Palve

    Thread Starter Music365

    (@clairporium)

    Prathamesh,

    Thank you for the update. I hope the team will be able to solve this issue.

    – M

Viewing 6 replies - 1 through 6 (of 6 total)
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