Aweful experience

  • I installed the plugin because Elegant Themes promoted it. I had an awefull experience and deleted it again.

    When I password protect a page, the form to enter the password is stuck to the top of the browser window. It is unstyled and terrible ugly. Looks like a submit form from the 90ies.

    Not only that, the form is unresponsive when you try to click it, I cannot even enter a password. Can’t click anything.

    Since I am seeing others in the forum with similar issues, I assume the plugin is not compatible with Divi and has some other serious styling issues.

    Let me know when the plugin works with Divi or has CSS styling that is acceptable for our day and age.

    Cheers!

    • This topic was modified 1 year, 6 months ago by avviano.
    • This topic was modified 1 year, 6 months ago by avviano.
    • This topic was modified 1 year, 6 months ago by avviano.
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  • Plugin Author BWPS Team

    (@buildwps)

    Hi @avviano ,

    Thank you for bringing this to our attention, and we sincerely apologize for the disappointing experience you had with the plugin promoted by Elegant Themes. We take your feedback seriously and want to make sure we can help resolve any issues you encountered.

    To assist you better, could you provide us some information in more details please?

    1. A sample protected URL for us to take a look.
    2. Are you using any Page Builder (Divi)? If yes, you can consider using the shortcode to avoid breaking the page structure created by the page builder.

    Our plugin is compatible with Divi and another page builder, you can check the compatible here.

    And yes, some customers have styling issues but it fixed after they contacted us.

    I’m convinced if you allow us to help, everything will be sorted out very soon.

    For faster and more customized response from our team, please feel free to drop us an email at support(at)wpfolio.com!

Viewing 1 replies (of 1 total)
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