Awesome plugin but help me out to fix few issues

  • 1.I need to know the list of customers who placed orders through whatsapp.How can I get it?
    2.How to change the status of whatsapp orders?
    3.While ordering through whatsapp the product quantity is not been reduced in the product page.How to link stock quantities with whatsapp orders?

    4.I have activated the whatsapp button in “thank you page”, the customer is able to send me the summary of the order through whatsapp,but there is an issue in displaying the variable product which I have pasted below.

    Hello, here’s my order details:

    Order Number:
    #996

    2x – Dove Hair Conditioner
    2x – Aachi Masala<span> – </span>75 g
    – Packaging: 75 g

    Total Price:
    ?12.00

    Payment Method:
    Cash on delivery

    Customer Details
    a b
    c
    d 612602
    Tamil Nadu

    Shipping:
    Free shipping

    Total:
    ?12.00

    Thank you!

    (December 3, 2020 – 10:46 PM)

    5.Once a customer orders through whatsapp in cart page it does not redirect to thank you page though the order is recieved in whatsapp.How to fix it?

    Thank you,awaiting for your response..

Viewing 1 replies (of 1 total)
  • Plugin Author walterpinem

    (@walterpinem)

    Hi @mohammedasjadh

    Thanks so much for such a wonderful rating.

    Here are the questions to your answers:
    1. Actually, the plugin itself doesn’t record any data. The plugin only forwards the data which was previously collected by WooCommerce. So through the plugin, we will not know the list of customers who clicks the WhatsApp button as it’s not possible to do so.
    2. I’m not sure about the “How to change the status of whatsapp orders”, which status of WhatsApp order do you mean?
    3. The plugin itself only forwards the data collected by WooCommerce, so about reducing the product stock or quantity, it is handled by WooCommerce, the plugin cannot do that.
    4. Thanks so much for reporting this. It’s a bug and I will fix it in the next update.
    5. The order process is also handled by WooCommerce. An action can be taken by the plugin if WooCommerce has handled it. So regarding the product(s) in cart, the plugin can only forward all of its data to WhatsApp, but without passing the order process (which has to be handled by WooCommerce), the plugin can’t redirect customers to Thank You page.

    I really hope that my answers can answer your questions.

    Thank you in advance.

Viewing 1 replies (of 1 total)
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