Awesome Support Ticket creation using API

  • Resolved muzammil25

    (@muzammil25)


    3 years, 7 months ago

    Hi,
    I am trying to create tickets on behalf of user using REST API provided by awesome support.
    I can create a ticket but the author of the ticket is always set to only the user with id 1. If I try to pass id of another user in author parameter of the API it crashes.

    I believe the field Created By in the ticket is mapped on author and Created By is the actual field that I want to set when I create the ticket.

    May be I am doing something wrong.

    This is the API I am trying to use. https://developer.getawesomesupport.com/documentation/rest-api/create-a-ticket/

    I have tried their support but they don’t.

    Any help would be appreciated.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @muzammil25,

    Yes, we apologize for this situation, we offer the documentation for the REST API as you shared in the post but we can do is to send a report to the developers for investigation.

    Thanks.

    Thread Starter muzammil25

    (@muzammil25)

    Thanks but I have already got in contact with your support team and they were not welcoming.
    It’s been 3 weeks since I have been chasing them on the issue and I haven’t heard a proper solution.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @muzammil25,

    Let me know if the issue continues for proper handling.

    Thanks and Best Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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