Awful Instructions At The End

  • wdk3

    (@wdk3)


    6 months ago

    Instructions were initially easy to read and following with good screen shots. However, at the point where secret credentials had to be copied and then inserted into other fields the entire instruction protocol fell apart. There were no screen shots, no fields, no reference on how to get to a field, no contents, no nothing! If you want to end up confused and frustrated with awful instructions just as you feel you are near the end this is the plug in for you.

Viewing 1 replies (of 1 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @wdk3,

    I’m Ibrahim Sharif, a WordPress Technical Support Specialist from FluentSMTP. I am sorry to hear about your recent experience with our FluentSMTP plugin. Your feedback is important to us. I would like to assure you that we take all feedback seriously and will use it to improve our product and support services.

    I understand your frustration with the instructions at the end of the setup process. I apologize for any confusion or frustration this may have caused. We are aware that this area of the documentation could be improved, and we published a new documentation with Entra Admin Center.

    I would be happy to help you troubleshoot the issue you are experiencing. Could you please provide me with some more details about the problem you are facing?

    I understand that you are currently frustrated, but I would urge you to reconsider your review. We are committed to providing our customers with the best possible experience, and we would appreciate the opportunity to show you how we can help you with your email delivery needs.

    Please let me know if I can be of any further assistance.

Viewing 1 replies (of 1 total)
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