Awful Pre-Sales Responses

I gave this product 1 star for a lack of customer service professionalism….and I will not have the opportunity to use the Pro-version. I figured lite versions were products that worked like a trial or gave you just a big enough taste to help you decide if they were worth your “Investment” in that pro-version. But if the lite version does not do enough, it should be acceptable to ask the developer if it has the potential to do what you ask; and receive a response.

Buying WordPress Plugins and Themes has gotten expensive. It is not easy; if at all possible to return and get a refund for any downloaded product. It is for that reason that developers should not take on the attitude that “if you want to know more about the product, then buy it”.

The pre-sales questions I asked were responded to with short and incomplete answers, and when I reiterated the question and included an image in case my inquiry was not clear, instead of any response I received no response at all. I even explained that my inquiry was in-depth because I had recently purchased 2 themes and one plugin for almost $200 that did not live up to what was described by the developer leaving me with 2 products I have no use for without extensive cost for customization. I did receive a refund for one theme because I acted quickly enough once I realized it didn’t meet my expectation.

In my opinion: and everyone is entitled to one. The arrogance that overwhelms some developers once they surpass a certain amount of sales is compounded by the fact that they can purport: “well 570″ people who purchased it can’t be wrong”. The reality is we’ll never know how many are simply stuck with it or could afford to simply buy something else.
This morning I decided to write this review after I made similar in depth inquiries regarding another booking plugin that actually costs more; and received answers that were written next to each and every one of my questions. In the responses I was either directed to online documentation; a video that one of their buyers made; or the question was answered with: “will require” customization. That’s how a developer sells a product they are ready to stand behind.

If you go back and look at the comments for some of the WordPress themes and plugins you have purchased, some of the questions or comments will be a reflection of the products unexpected short comings that buyers “obviously” didn’t expect. So when a developer blows you off, even after you have done what you needed, to make it work ….Write a Review and save other fellow WordPress users the inconvenience of patronizing such developers.