Azure – Enabled 2FA – SMTP not working

  • Resolved samuelmarcinko

    (@samuelmarcinko)


    2 years, 1 month ago

    Hello. We were using WP Mail SMTP for month it was working perfect. Yesterday we enabled 2FA authentification in Azure and now the email cant be send. The error in log is:

    AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000003-0000-0000-c000-000000000000'.
Trace ID: 5c0bbbdb-3aad-4b91-968f-97e9cf917100
Correlation ID: f216f862-fe20-4cf2-8769-e0bda02045a1
Timestamp: 2023-02-27 20:30:09Z
Email Source: LearnDash LMS
Mailer: 365 / Outlook
InvalidAuthenticationToken: Access token has expired or is not yet valid.
Date: 2023-02-27T20:30:09
Email Source: LearnDash LMS - Notifications
Mailer: Outlook
invalid_grant

    We use Microsoft 365 method

Viewing 1 replies (of 1 total)
  • Plugin Support Dake

    (@dakeg)

    Hi @samuelmarcinko

    Thanks for reaching out to us and we’re sorry to hear that you are experiencing issues with the Outlook mailer.

    Because 2FA was enabled, you’ll need to disconnect from your Microsoft account and then reconnect again.

    Please go to the?WP Mail SMT Settings?page and click the?Remove Connection?button, save your settings, then reconnect by clicking the?Allow plugin to send emails using your Microsoft account?button. That should get you going again.

    Also, since you are using the Outlook mailer, that implies you are using WP Mail SMTP Pro. If you have an active license, please note that you can reach our Pro support via your WP Mail SMTP acccount.

    I hope this helps ??

Viewing 1 replies (of 1 total)
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