Azure hosted WordPress site update crashed

  • Resolved playawayglobal

    (@playawayglobal)


    4 years, 4 months ago

    Hi,

    My WordPress site is hosted on Azure and I just clicked the update WordPress button from within the WordPress dashbaord. It started to run the update and then timed out.

    Since that happened I have no been able to access my site at all.

    I was hoping someone would be able to point me in the right direction of how to go about fixing this?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • It is most likely a network error of some sort that corrupted the download of WP core. It could also be a poorly configured server that caused a timeout and subsequent corruption of one of the most common WP actions.

    Your host should have a backup system to allow you to simply roll back and try again. If they don’t, you might want to consider a decent host. Free backups should be included in hosting these days, much like free wifi in a hotel/airport/restaurant.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Try a manual update. See https://www.ads-software.com/support/article/updating-wordpress/#manual-update

    Thread Starter playawayglobal

    (@playawayglobal)

    Thanks Sean & Steven.

    Steven, I’m going to attempt the manual update now, but I have another question.

    Step 3 tells me to deactivate plugins, however I am not able to access my WP admin to turn them off.

    Do you think this will cause issues?

    Thread Starter playawayglobal

    (@playawayglobal)

    So I found that hitting the restart button inside of Azure app solved the issue.

    Who knew turning it off and on again would solve the problem ??

    Thanks for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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