B2BKING – Offer – Generate PDF problem

  • Resolved brudsien

    (@brudsien)


    3 weeks ago

    Hi,

    I have a problem generating offers to a PDF file
    When a product has one variant, e.g. size, the product name and size are displayed in the PDF file. e.g. BUTTON C-4349 –
    24”(15.34mm)
    But if I have a product that has a size and color, the visible name is shortened to BUTTON C-4349
    But the preview photo in
    generated file is shown correctly.
    How to solve this problem, where to look for the cause?

Viewing 1 replies (of 1 total)
  • Plugin Author WebWizards

    (@webwizardsdev)

    Hi there,

    I looked into that now and tried doing a test with a variable product with 2 variations (weight, color). However, I do see the full name of the variation in the offer PDF: https://www.loom.com/i/4c53f2b153f04fab9dcf4f147f0064c0

    It’s hard to say what exactly is happening, it might have to do with the specific configuration of that variable product. We would like to help troubleshoot this further and run some tests. Since offers are a Pro plugin feature, the rules of the wp forums here do not allow us to directly support it here.

    However, could you please open a ticket with our team on our support platform at https://webwizards.ticksy.com ? We’d be glad to help check this there in more detail, including to check it on your site if you can share access there,

Viewing 1 replies (of 1 total)
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