Back end button on word fence and new user not working

  • pg

    (@pgitterman)


    6 years, 7 months ago

    I’ve been trying to access my word fence plugin but the button to review privacy policy to clear the popup doesn’t respond. So I’ve tried to add a new user to help me with this issue and I can’t add the user. Instead i get: “ERROR: Please enter a password”. I try to click on the show password button with no response. Then I think I’ll just change my own password and give the new user that so they can log in as me but when I try to edit my user profile the generate password button is also non responsive.

    any ideas?

    thanks,
    Paul

Viewing 3 replies - 1 through 3 (of 3 total)

  • Did you just add WordFence? If so, try disabling it and see if your issues still persist. If that fixes it, then it may be you got a bad install of wordfence and you might need to delete it and re-install it.

    IF that doesn’t work, try doing the same for each of your plugins, 1 at a time. Then do the same test on your theme, by swapping it out for a free theme, say one of the default themes that normally comes pre-loaded on wordpress.

    If you still can’t add any new users or use the Change Password Button, look for a backup of your website from before that problem started, and try restoring your site to that version. You may lose any changes you made in the last few days if you have to do that, so I’d save that for a last resort and make a backup of it in it’s current state just in case you need to go back to where you are now. If you have trouble making backups manually, you can install either of these plugins: BackupWordPress or WP All In One Migration. Either of those can make a backup of your entire website, including the database and files.

    If going to a backup fixes your problem, then it’s likely one of your WordPress files got corrupted recently.

    Also, confirm the account your logged in as is a Admin account. If it’s a lesser account it may be a permissions issue, though from what you described, it doesn’t sound like that’s likely the case here.

    Thread Starter pg

    (@pgitterman)

    thanks for the suggestions. I’ve just tried the deactivating of plugins and then switched themes but no luck. I can go to a backup but don’t really want to pay for it as my hosting service charges a fee. Is there another way to test my wp files?

    PG –
    Were you able to get this resolved? I am having a similar issue, but not with WordFence. It is simply on my user profiles when I try to add in a new user. I get no response from the password button and when I try to save the user I get “ERROR: Please enter a password”.

Viewing 3 replies - 1 through 3 (of 3 total)
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