Back-office problem with variable products

  • Resolved bigoutrecords

    (@bigoutrecords)


    9 months, 3 weeks ago

    Hello !

    We have a little problem in the back-office with variable products (may be since we updated to the last Woocommerce version yesterday). They don’t display correctly and we can not modify them. Single products display fine.

    Here is an example :

    Here is the fatal errors log.

    Errors sent by e-mail this morning when trying to access a variable product in the back-office :

    Error Details
=============
An error of type E_ERROR was caused in line 120 of the file /home/bigoutreol/www/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-variations.php. Error message: Uncaught ValueError: Unknown format specifier "a" in /home/bigoutreol/www/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-variations.php:120
Stack trace:
#0 /home/bigoutreol/www/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-variations.php(120): sprintf('% articles', 2)
#1 /home/bigoutreol/www/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-product-data.php(182): include('/home/bigoutreo...')
#2 /home/bigoutreol/www/wp-content/plugins/woocommerce/includes/admin/meta-boxes/views/html-product-data-panel.php(53): WC_Meta_Box_Product_Data::output_variations()
#3 /home/bigoutreol/www/wp-content/plugins/woocommerce/includes/admin/meta-boxes/class-wc-meta-box-product-data.php(33): include('/home/bigoutreo...')
#4 /home/bigoutreol/www/wp-admin/includes/template.php(1456): WC_Meta_Box_Product_Data::output(Object(WP_Post), Array)
#5 /home/bigoutreol/www/wp-admin/edit-form-advanced.php(723): do_meta_boxes(Object(WP_Screen), 'normal', Object(WP_Post))
#6 /home/bigoutreol/www/wp-admin/post.php(206): require('/home/bigoutreo...')
#7 {main}
  thrown

    It seems everything is ok in the front office.

    WordPress : 6.5.3
    Woocommerce : 8.9.1
    Storefront : 4.6.0
    Php : 8.3.0

    Does anyone have an idea of the problem ?

    Thanks a lot.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Brad P. a11n

    (@snaacks)

    Hi @bigoutrecords we appreciate you reaching out, sorry to see you’re having a trouble with the product editor in your dashboard and are seeing errors logged. I’d like to get some more detail to help us review, could you please provide us with a copy of your site’s System Status? You can find it via WooCommerce > Status, once here copy the contents and share it in your reply.

    Thank you!

    Thread Starter bigoutrecords

    (@bigoutrecords)

    Hello Brad, thank you for the reply.

    Here is the site’s system status.

    We tried to add new variable products and it works perfectly but then we can not modify them. Let me know if you need anything.
    Paul

    Plugin Support katerinaz – a11n

    (@katerinaz)

    Hello @bigoutrecords !
    Thank you for sharing your SSR! I checked it and there are no red flags at the moment.
    Therefore, I suspect that the issue you’re experiencing (not being able to edit/modify Variable Products) is a result of a conflict in your site because:
    – you mentioned that everything used to work as expected before the update
    – we have seen this issue before and the root of the issue was indeed a conflict.
    That being said, please perform a safe and thorough conflict test as described here in order to confirm our suspicion and to also be able to reveal the culprit: https://woocommerce.com/document/how-to-test-for-conflicts/

    Thread Starter bigoutrecords

    (@bigoutrecords)

    Hello @katerinaz !

    It seems the Loco Translate plugin was the problem. Everything is fine now.

    Thanks you very much for your help.

    Plugin Support katerinaz – a11n

    (@katerinaz)

    Hi @bigoutrecords ! That’s great news! Thank you for following the advice and kudos for finding the culprit:)
    I will now close this request. Take care!

    Hi, I have the same issue, can you help me please ?

    Plugin Support Rajesh K. (woo-hc)

    (@rajeshml)

    Hello @aymeric3630,

    Sorry to hear that you are experiencing a similar issue.

    We want to dive deeper into this one. Since every setup is unique, kindly?create a new topic?so we can look further into this issue and assist you properly.?This will also help us follow the?forum guidelines.

    All the best and hopefully, the issue will be fixed soon.

    Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)
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