• Resolved kosoniscs

    (@kosoniscs)


    Hello guys! I’d like share an issue I’ve been facing, maybe someone have faced a similar issue and found a solution.
    I have different payment methods. When the customer selects payment with credit card, after payment confirmation he/she is sent to ‘order-received’ page, and it works perfectly.
    However, for other payment methods which are not processed by a gateway, like directly bank transfer or pix (in Brazil) the customer is sent to ‘order-pay’ page, which has instructions for payment or transfer receipt upload. Here is where I’d like to address a solution. When this kind of payment method is selected, it seems like Woocommerce does not consider as a purchase yet. So, as result, I don’t receive a purchase notification on my mobile from Woocommerce app and, the must imporant issue, the purchase event is not triggered in my analytics.
    The absence of message is something I can deal with, since email is sent and I can always check orders in my panel. However, the absence of purchase event in analytics compromises my campaing measurements and smart campaing learning.
    For analytics, I’m using the plug-in “Google Analytics and Google Shopping plugin for WooCommerce”.
    The perfect solution would be trigge purchase event (including all data, such as revenue, products, etc) when the customer reaches the “order-pay” page.
    Does anyone knows how to do it or have found a solution?
    Thanks!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Mirko P.

    (@rainfallnixfig)

    Hey @kosoniscs,

    When the customer receives instructions for payment it doesn’t mean the order was fully paid yet and so the order is correctly in the “Pending payment” status.

    At this point, the payment is not yet done and therefore Analytics does not consider it as a completed order.

    If you want to learn more on the Order Statuses feel free to check out this support documentation: https://docs.woocommerce.com/document/managing-orders/#order-statuses.

    You would probably require a custom solution to change that behavior – if you’re looking to go that way, we highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/.

    Thanks.

Viewing 1 replies (of 1 total)
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