Back Up Bug

  • Resolved Higgey

    (@higgey)


    2 years, 2 months ago

    Back up failed to migrate to a new site. Bug reference:

    BMI-ULbnfiI4-38971

    I’d be grateful if it could be resolved, please.

    Kind regards,

    John

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @higgey

    This is some new issue, I have seen it only once before.
    Our plugin shouldn’t allow you to run the migration if the manifest file is missing.

    But if the file was damaged, it may happen after Super-Quick Migration.

    Possible solution:
    1. Please confirm that the backup file is visible on backup(s) list inside our plugin settings on the website where you created it.
    – If the backup is not visible, please make new one and confirm it is.
    2. Then, go to the website where you want to restore that backup.
    3. Open “Other options” section
    4. Disable PHP CLI checking: https://prnt.sc/1sljr31
    5. Save “Other options” section
    6. Try to run Super-Quick Migration once again.

    If that won’t work, you may need to download your backup file and upload it manually.
    You can use for that FTP, cPanel or our upload area.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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