Back up does not work, keep resumption 3 times

  • Resolved wordpresser

    (@mohammedays)


    1 month ago

    Hello and thank you for the amaizing plugin, I have been using it for a long time it it works great.

    We just moved our website to a new hosint, and the backup with updraftplus does not work. and here is the log:

    0000.000 (0) Opened log file at time: Tue, 22 Oct 2024 09:47:55 +0000 on https://tem.site.com 0000.012 (0) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.6 WP: 6.6.2 PHP: 8.1.30 (fpm-fcgi, Linux cloud-c66.el9_2.x86_64 #1 SMP PREEMPT_DYNAMIC Sat Sep 16 09:55:41 UTC 2023 x86_64) MySQL: 10.6.19-MariaDB (max packet size=746586112) WPLANG: en_US Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 17.6M | 22M) multisite: N openssl: OpenSSL 3.0.7 1 Nov 2022 mcrypt: Y LANG: ZipArchive::addFile: Y 0000.019 (0) Free space on disk containing Updraft's temporary directory: 42202.8 MB 0000.035 (0) Tasks: Backup files: 1 (schedule: weekly) Backup DB: 1 (schedule: weekly) 0000.055 (0) Requesting semaphore lock (fd) (apparently not via scheduler) 0000.066 (0) Semaphore (fd, PXp_options) was stuck, set lock time to 2024-10-22 09:47:55 0000.077 (0) Semaphore (fd, PXp_options) reset to 1 0000.088 (0) Set semaphore last lock (fd) time to 2024-10-22 09:47:55 0000.099 (0) Semaphore lock (fd) complete 0000.119 (0) Backup run: resumption=0, nonce=7d436dd4e7e1, file_nonce=7d436dd4e7e1 begun at=1729590475 (0s ago), job type=backup 0000.137 (0) Scheduling a resumption (1) after 300 seconds (1729590775) in case this run gets aborted 0300.535 (1) Opened log file at time: Tue, 22 Oct 2024 09:52:55 +0000 on https://tem.site.com 0300.542 (1) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.6 WP: 6.6.2 PHP: 8.1.30 (fpm-fcgi, Linux cloud-c669d1_2.x86_64 #1 SMP PREEMPT_DYNAMIC Sat Sep 16 09:55:41 UTC 2023 x86_64) MySQL: 10.6.19-MariaDB (max packet size=746586112) WPLANG: ar Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 10.4M | 14M) multisite: N openssl: OpenSSL 3.0.7 1 Nov 2022 mcrypt: Y LANG: ZipArchive::addFile: Y 0300.554 (1) Free space on disk containing Updraft's temporary directory: 42200.7 MB 0300.566 (1) Requesting backup semaphore lock (7d436dd4e7e1) 0300.579 (1) [Debug] Lock option (updraft_lock_7d436dd4e7e1, PXp_options) was created in the database 0300.580 (1) [Info] Lock (updraft_lock_7d436dd4e7e1, PXp_options) acquired after initialising the database 0300.598 (1) Backup run: resumption=1, nonce=7d436dd4e7e1, file_nonce=7d436dd4e7e1 begun at=1729590475 (300s ago), job type=backup 0300.616 (1) Scheduling a resumption (2) after 300 seconds (1729591075) in case this run gets aborted 0607.967 (2) Opened log file at time: Tue, 22 Oct 2024 09:58:03 +0000 on https://tem.site.com 0607.976 (2) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.6 WP: 6.6.2 PHP: 8.1.30 (fpm-fcgi, Linux cloud-c669d1_2.x86_64 #1 SMP PREEMPT_DYNAMIC Sat Sep 16 09:55:41 UTC 2023 x86_64) MySQL: 10.6.19-MariaDB (max packet size=746586112) WPLANG: ar Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 10.5M | 14M) multisite: N openssl: OpenSSL 3.0.7 1 Nov 2022 mcrypt: Y LANG: ZipArchive::addFile: Y 0607.987 (2) Free space on disk containing Updraft's temporary directory: 42195.8 MB 0607.998 (2) Requesting backup semaphore lock (7d436dd4e7e1) 0608.009 (2) [Info] Lock (updraft_lock_7d436dd4e7e1, PXp_options) acquired 0608.026 (2) Backup run: resumption=2, nonce=7d436dd4e7e1, file_nonce=7d436dd4e7e1 begun at=1729590475 (608s ago), job type=backup 0608.047 (2) Scheduling a resumption (3) after 300 seconds (1729591383) in case this run gets aborted 0914.674 (3) Opened log file at time: Tue, 22 Oct 2024 10:03:09 +0000 on https://tem.site.com 0914.680 (3) UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.24.6 WP: 6.6.2 PHP: 8.1.30 (fpm-fcgi, Linux cloud-c669d1_2.x86_64 #1 SMP PREEMPT_DYNAMIC Sat Sep 16 09:55:41 UTC 2023 x86_64) MySQL: 10.6.19-MariaDB (max packet size=746586112) WPLANG: ar Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 512M (used: 10.5M | 16M) multisite: N openssl: OpenSSL 3.0.7 1 Nov 2022 mcrypt: Y LANG: ZipArchive::addFile: Y 0914.690 (3) Free space on disk containing Updraft's temporary directory: 42195.4 MB 0914.699 (3) Requesting backup semaphore lock (7d436dd4e7e1) 0914.709 (3) [Info] Lock (updraft_lock_7d436dd4e7e1, PXp_options) acquired 0914.725 (3) Backup run: resumption=3, nonce=7d436dd4e7e1, file_nonce=7d436dd4e7e1 begun at=1729590475 (914s ago), job type=backup 0914.741 (3) Scheduling a resumption (4) after 300 seconds (1729591689) in case this run gets aborted
Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Can you post your full log using a tools such as pastebin.com?

    Thread Starter wordpresser

    (@mohammedays)

    Here take a look please: https://pastebin.com/9rcxdMTW

    @vupdraft

    Plugin Support vupdraft

    (@vupdraft)

    Thank you, do you have a log file from one of your scheduled backups?

    Thread Starter wordpresser

    (@mohammedays)

    The plugin was working fine, then I moved to a new host and this happend. No I do not have log from the scheduled backups. It does not work on both. I guess if the manula backup work then the scheduled should work as well.

    Plugin Support vupdraft

    (@vupdraft)

    Can you try deactivating your other plugins and running a backup, if it runs can you then reactivate them one by one until you find he offending one.

    If this doesn’t help can you also try switching to default 202x theme.

    If neither of these things help, you install the free plugin WPCrontrol and take a screenshot of your CronEvents. It doesn’t need to be all of them and they don’t have to be UpdraftPlus related.

    Thread Starter wordpresser

    (@mohammedays)

    well. updraftplus was working fine with the same theme and the same other plugins we have. The only difference is the web host as we just move to a new web hosting. I do not think the issue should be tackled this way. I will try other ways and see how it goes.

    Plugin Support vupdraft

    (@vupdraft)

    It would be certainly be worth installing WPCrontrol and checking your Cron Events if any events are overdue. This could very well be due to the change in hosting. As an example you new hosts might block loopback connections.

    Thread Starter wordpresser

    (@mohammedays)

    we just moved back to the older host and it works fine so it is must be something with the new host. What limitation should we increase or what requirment does the plugin needs to operate on the new host? If I contact the new host support what should I ask them to do?

    Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    Thank you for the update. The log file you previously provided is no longer available.
    From the first log snippet you provided the server specification (memory, etc.) is fine.

    It’s possible the problem relates to security on the new host, e.g firewall/mod_security.
    You could ask your hosting to check this and create an exception rule for UpdraftPlus.

    Best regards,

    Nick

    Thread Starter wordpresser

    (@mohammedays)

    @nrobertsudp

    I found this log, can you please check it: https://pastebin.com/TaxVuivS

    Thread Starter wordpresser

    (@mohammedays)

    everytime I try to backup it generate an empty file called “deleteflag-05049203553f” on updraft folder

    Thread Starter wordpresser

    (@mohammedays)

    I just installed All-in-One WP Migration and Backup and it works, maybe this tell some of the story.

    Thread Starter wordpresser

    (@mohammedays)

    It seems the issue is with the new host, maybe the plugin is not compatible although they (the new host) tried to solve the issue from their end but no luck of solving it. Updraftplus is great plugin for backup, it was not working for us after moving to a new host, so we had to use another plugin that does the same job. Thank you all for your time.

    Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    Firstly my apologies, I didn’t see the notification you had replied earlier. I’m very sorry.
    I am happy you found a solution, but a bit sad we couldn’t resolve this for you quicker.
    Thank you for letting us know about the host issues, and the kind words on our plugin!

    Best regards,

    Nick

Viewing 14 replies - 1 through 14 (of 14 total)
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