Back up not completing after 3 attempts

  • Resolved gaz9012

    (@gaz9012)


    9 years ago

    hi people,
    am a first time builder so be gentle with me.
    have just installed this plugin and sorted out google Drive.
    i have run the back up 3 times now and it keeps stopping.

    i have no idea what kind of information you guys need to help me, also please remember that i have no WordPress experience.

    i have gone through the FAQ to see if i can find anything, the only thing i can find points at my host being the problem.

    here is my last log message
    Adding batch to zip file (UpdraftPlus_ZipArchive): over 500 files added on this batch (16.1 Mb, 2005 files batched, 501 (501) added so far); re-opening (prior size: 46524.9 Kb) (Nov 17 14:40:16)

    this is the same message i get after each attempted back up.
    regards
    Gaz

    https://www.ads-software.com/plugins/updraftplus/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Please can you provide a link to your entire log file for the problematic backup? (You can download it from the “Existing Backups” tab of your UpdraftPlus settings page).

    It’ll be too long to paste into the forum here, but you can download it to your computer, and share it with Dropbox, or paste it in pastebin.com, or any similar service, and post the link here.

    Best wishes,
    David

    Thread Starter gaz9012

    (@gaz9012)

    Hi david thanks for the reply,

    is there any security issue i should know about with sharing my log?
    Gaz

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Thank you. I can see from the log file that the web server provides too low resources to allow larger zip files to be manipulated in the time it makes available. You can make the backup succeed by doing this:

    1) Go to the UpdraftPlus settings tab

    2) Scroll to the bottom, and open the ‘expert’ section

    3) Reduce the ‘split’ size down to 30Mb, and then save the settings

    Then start a fresh backup.

    There’s nothing security-sensitive in your log file.

    Best wishes,
    David

    Thread Starter gaz9012

    (@gaz9012)

    Thanks David,
    All working well now.
    Thanks for your free support
    Gaz

    Plugin Author David Anderson

    (@davidanderson)

    You’re welcome!

    If you find UpdraftPlus useful, then please give us a positive review, here: https://www.ads-software.com/support/view/plugin-reviews/updraftplus?rate=5#postform

    (If we’re not yet worth 5 stars, then please don’t review, but instead reply here to let us know why not – reviews less than 5 stars bring our average down!).

    Best wishes,
    David

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Back up not completing after 3 attempts’ is closed to new replies.