Back up, uploaded, meltdown.

  • Resolved freebird6996

    (@freebird6996)


    6 years, 9 months ago

    Where to begin.
    After the new privacy rules came out, WordPress sent me an email about what is and should be done to everybody’s website for security and such. So I added a few plugins. A better registry for users, Anti malware, backup programs. Then during testing I was told my site was very slow. I need to optimize pictures and delete some as well I use Yoast premium which I love. I started to make progress. Then I noticed I was getting red dotted borders around linked content. Noty just wordpress but most sites on the net I go see. So during the next 18 hours attempting to figure it out my whole website started to loose info, and change. I couldnt upload or do anything. So tthe suggestion came to delete a bunch of plugins and use my back from Updraftplus. That’s when my entire site when to crap. As of today 15 hours later, I lost my entire media files, I can not use any plugin for videos where its self hosted. The new YouTube works great. I cant change my background. Imagify Image Optimizer never ever did optimize a damn thing. I did it manually. It takes forever to add new pictures to my storage library now, and in that library I can’t upload any videos to it as well. WordPress and Vantage Theme are up to date. so are the remaining plug ins. The restore killed me. I deleted to following plugins:

    UpdraftPlus WordPress Backup Plugin
    Ultimate Member – User Profile & Membership Plugin
    Wordfence Security – Firewall & Malware Scan
    Imagify Image Optimizer
    WP Rocket.

    this is some of the log from updraftplus

    Site information
    Web server: Apache (Linux web2038c1 64-bit #1 SMP Wed Jan 10 20:41:30 EST 2018)
    ABSPATH: /services/webpages/f/r/freebirdsafetyservices.ca/public/
    WP_CONTENT_DIR: /services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content
    WP_PLUGIN_DIR: /services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content/plugins
    Table prefix: wp_
    Web-server disk space in use by UpdraftPlus: 2.3 GB refresh
    Peak memory usage: 36.25 MB
    Current memory usage: 36 MB
    Memory limit: 256M
    PHP version: 5.6.34 – show PHP information (phpinfo)
    MySQL version: 5.5.58
    Curl version: 7.36.0 / SSL: OpenSSL/1.0.1e / libz: 1.2.3
    OpenSSL version: OpenSSL 1.0.1e-fips 11 Feb 2013
    MCrypt: Yes
    ZipArchive::addFile: Yes
    zip executable found: Yes: /usr/bin/zip
    Plugins for debugging: WP Crontrol | SQL Executioner | Advanced Code Editor (edit UpdraftPlus) | WP Filemanager
    HTTP Get:
    Fetch Fetch (Curl)
    Call WordPress action:
    Call

    So now its a complete rebuild from scratch it looks like. However there is still issues with upload speed being the worst Ive ever seen. Feels like a commodore on dial up. Oh and a forced library plugin called Regenerate Thumbnails to restore my pictures never worked.

    What am I to do??? I am a rookie at this stuff and it took me over a year to get my site ranking a ton of google page ones for a lot of search words regarding my career,

    Mike.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi Mike,

    If I understand it correctly you attempted to restore your site using the UpdraftPlus backup you had, is that correct?

    If so, to help us work out the cause of your problem, can you please send us a copy of the restoration log? You can find this log in the ‘wp-content/updraft’ directory of your site via FTP. You can send the log file as an attachment or copy the contents into an online tool (such as https://pastebin.com/ )

    Best Wishes,
    Bryle

    Thread Starter freebird6996

    (@freebird6996)

    @bcrodua

    0000.011 () Opened log file at time: Tue, 05 Jun 2018 02:02:42 +0000 on https://www.freebirdsafetyservices.ca
    0000.011 () UpdraftPlus WordPress backup plugin (https://updraftplus.com): 1.14.11 WP: 4.9.6 PHP: 5.6.34 (cgi-fcgi, Linux web2038c1 5.0.2.213 #1 SMP Wed Jan 10 20:41:30 EST 2018 x86_64) MySQL: 5.5.58 WPLANG: en_CA Server: Apache safe_mode: 0 max_execution_time: 900 memory_limit: 256M (used: 35M | 36M) multisite: N openssl: OpenSSL 1.0.1e-fips 11 Feb 2013 mcrypt: Y LANG: ZipArchive::addFile: Y
    0000.011 () Free space on disk containing Updraft’s temporary directory: Unknown
    0000.013 () Restore job started. Entities to restore: plugins, themes, uploads, others. Restore options: {“updraft_encryptionphrase”:””,”updraft_restorer_wpcore_includewpconfig”:false,”updraft_incremental_restore_point”:-1}
    0000.094 () Will not delete any archives after unpacking them, because there was no cloud storage for this backup
    0000.102 () Entity: plugins
    0000.102 () restore_backup(backup_file=backup_2018-05-26-0641_FreeBird_Safety_Services_b645c26ad079-plugins.zip, type=plugins, info=a:2:{s:4:”path”;s:74:”/services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content/plugins”;s:11:”description”;s:7:”Plugins”;}, last_one=)
    0000.102 () Unpacking backup… (backup_2018-05-26-0641_FreeBird_Safety_Services_b645c26ad079-plugins.zip, 78.9 Mb)
    0089.216 () Moving old data: filesystem method / updraft_dir is potentially possible
    0089.220 () Moving old data: can potentially use wp_filesystem method / -old
    0089.220 () Moving old data out of the way…
    0123.013 () Top-level entities being moved: all-in-one-schemaorg-rich-snippets, bws-testimonials, category-specific-rss-feed-menu, code-snippets, connections, contact-form-7, custom-facebook-feed, custom-sidebars, debug-bar, debug-bar-transients, donation-widget, download-manager, email-users, formidable, fully-background-manager, gallery-images, gd-linkedin-badge, google-analyticator, google-analytics-counter-widget, google-analytics-for-wordpress, horizontal-scrolling-announcement, image-optimizer-wd, imagify, insert-headers-and-footers, jellyfish-counter-widget, jgc-contact-info-widget, loomisoft-button-widget, meta-box, ml-slider, news-announcement-scroll, nextgen-gallery, one-click-xml-sitemap, open-hours, pdf-embedder, photo-gallery, redirection, responsive-menu, rich-contact-widget, simple-page-ordering, siteorigin-panels, smart-slider-3, so-css, so-widgets-bundle, social-media-buttons-toolbar, social-media-widget, tracking-code-manager, updraftplus, wordpress-seo, wordpress-seo-premium, wp-custom-widget-area, wp-rocket, index.php
    0123.301 () Moving unpacked backup into place…
    0130.428 () Top-level entities being moved: all-in-one-schemaorg-rich-snippets, bws-testimonials, category-specific-rss-feed-menu, code-snippets, connections, contact-form-7, custom-facebook-feed, custom-sidebars, debug-bar, debug-bar-transients, donation-widget, download-manager, email-users, formidable, fully-background-manager, gallery-images, gd-linkedin-badge, google-analyticator, google-analytics-counter-widget, google-analytics-for-wordpress, horizontal-scrolling-announcement, image-optimizer-wd, imagify, insert-headers-and-footers, jellyfish-counter-widget, jgc-contact-info-widget, loomisoft-button-widget, meta-box, ml-slider, news-announcement-scroll, nextgen-gallery, one-click-xml-sitemap, open-hours, pdf-embedder, photo-gallery, redirection, responsive-menu, rich-contact-widget, simple-page-ordering, siteorigin-panels, smart-slider-3, so-css, so-widgets-bundle, social-media-buttons-toolbar, social-media-widget, tracking-code-manager, updraftplus, wordpress-seo, wordpress-seo-premium, wp-custom-widget-area, wp-rocket, index.php
    0130.587 () Cleaning up rubbish…
    0130.597 () Entity: themes
    0130.597 () restore_backup(backup_file=backup_2018-05-26-0641_FreeBird_Safety_Services_b645c26ad079-themes.zip, type=themes, info=a:2:{s:4:”path”;s:73:”/services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content/themes”;s:11:”description”;s:6:”Themes”;}, last_one=)
    0130.598 () Unpacking backup… (backup_2018-05-26-0641_FreeBird_Safety_Services_b645c26ad079-themes.zip, 6.7 Mb)
    0134.605 () Moving old data: filesystem method / updraft_dir is potentially possible
    0134.606 () Moving old data: can potentially use wp_filesystem method / -old
    0134.606 () Moving old data out of the way…
    0135.827 () Top-level entities being moved: twentyeleven, twentyfifteen, twentyfourteen, twentyten, twentythirteen, twentytwelve, vantage, index.php
    0135.846 () Moving unpacked backup into place…
    0136.001 () Top-level entities being moved: twentyeleven, twentyfifteen, twentyfourteen, twentyten, twentythirteen, twentytwelve, vantage, index.php
    0136.046 () Cleaning up rubbish…
    0136.054 () Entity: uploads
    0136.054 () restore_backup(backup_file=backup_2018-05-26-0641_FreeBird_Safety_Services_b645c26ad079-uploads.zip, type=uploads, info=a:2:{s:4:”path”;s:74:”/services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content/uploads”;s:11:”description”;s:7:”Uploads”;}, last_one=)
    0136.055 () Unpacking backup… (backup_2018-05-26-0641_FreeBird_Safety_Services_b645c26ad079-uploads.zip, 396 Mb)

    Site information
    Web server: Apache (Linux web2038c1 64-bit #1 SMP Wed Jan 10 20:41:30 EST 2018)
    ABSPATH: /services/webpages/f/r/freebirdsafetyservices.ca/public/
    WP_CONTENT_DIR: /services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content
    WP_PLUGIN_DIR: /services/webpages/f/r/freebirdsafetyservices.ca/public/wp-content/plugins
    Table prefix: wp_
    Web-server disk space in use by UpdraftPlus: 2.3 GB refresh
    Peak memory usage: 36.25 MB
    Current memory usage: 36 MB
    Memory limit: 256M
    PHP version: 5.6.34 – show PHP information (phpinfo)
    MySQL version: 5.5.58
    Curl version: 7.36.0 / SSL: OpenSSL/1.0.1e / libz: 1.2.3
    OpenSSL version: OpenSSL 1.0.1e-fips 11 Feb 2013
    MCrypt: Yes
    ZipArchive::addFile: Yes
    zip executable found: Yes: /usr/bin/zip
    Plugins for debugging: WP Crontrol | SQL Executioner | Advanced Code Editor (edit UpdraftPlus) | WP Filemanager
    HTTP Get:
    Fetch Fetch (Curl)
    Call WordPress action:
    Call
    Site ID: (used to identify any Vault connections) fe8e4b21945cbe787dfac87753d811f4 – reset
    Show raw backup and file list

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Apologies for the late reply.

    It appears that the restoration process has been timed out or being killed off while unpacking the uploads.zip.

    Please ask your hosts/server admin and have them check the PHP error logs. These logs should contain a record of the exact information as to why the process could not complete.

    Kind Regards,
    Bryle

Viewing 3 replies - 1 through 3 (of 3 total)
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