Back Ups to Google Drive Not Working

Hi –

Thanks for your question! If you have the remote storage option for Google drive set up and selected it should be uploading them automatically. If everything is set up correctly the plugin will keep logs of the connection and upload attempts so that’s going to be the place we want to check.

In your dashboard, if you can navigate to Total Upkeep → Tools → Logs and from there you’d be looking for the logs named google-drive-connect.log and google-drive-upload.log. If you can copy that and paste it here, we’ll be able to get some more information about what went wrong.

You can use a site like https://gist.github.com/ or https://pastebin.com/ to create and post a link to your log data into this thread.

Additionally, I’d like to have you test and see if you are able to upload a backup manually from the plugin. If you go to one of your complete backups in your backup archives and open it to view it’s details. On the right-hand side should be an option to upload it to Google Drive manually.

Hopefully the contents of the logs give us an idea of where the problem is coming from and please let us know if you have any additional questions for us while we work on this!

Hi

I didn’t understand what you meant about pasting my logs there but I have pasted the logs into text documents & upload to google drive here:-

https://drive.google.com/drive/folders/1B6GdHc84nkFxiQVIh-vM1VnQy2RKCuQr?usp=sharing

I’ve also pasted screenshots of my backup settings

When I make a manual backup – it works

Hi @gidders28!

Thanks for the provided info and our team took a look. From what we were seeing it looks like you had once successful upload for each site in the logs. If the upload works via your browser, but not via a cron, we’ll want to ask your host some questions:

1. Check PHP Error Logs:
Please review the PHP error logs for any messages related to the Total Upkeep cron job.

2. Permissions:
Confirm that the cron job user has the necessary permissions for file and directory access.

3. Timeouts:
Verify if there are any cron job timeout limits causing the script to terminate prematurely.

4. Server and PHP Configuration:
Confirm that the server and PHP configurations for the cron job match those used when executing the script manually.

Additionally, we are more than happy to assist with this further however since this is an issue with a feature in the premium version, unfortunately we are not permitted to troubleshoot issues with Premium products in these support forums in accordance with the WordPress Guidelines, but we are more than happy to troubleshoot this problem through our Premium Support channel.

Could you create a Premium Support ticket through your BoldGrid Central account so our team can investigate this problem further?

I’m afraid don’t understand your response.

However having made a manual backup, the automatic ones seem to be working now.

The only thing that isn’t working is the email advice of backup completed isn’t being generated forclivegidneyphotography.com but it is working for alteredimages.uk.com – the setting are exactly the same for both sites ??

Hi @gidders28,

I’m apologize for any confusion, Andy was giving you detailed steps on how to address this issue. I’m happy to hear your automatic backups have began functioning properly again.

As for your email notifications it might just to be reconfigured. You can follow this guide to authorize email notification for the site in question.

Thank you and please let us know if there’s anything else that we can answer for you!

Hi @gidders28,

We haven’t heard from you in about a week or so, so we’re assuming you’ve got everything resolved. We’re closing the ticket but please don’t hesitate to reach back out if you still have questions for us.

Thank you!