Backed up a site locally, and it was successful, but now "Forbidden" entry/acces

  • I was backing up two wp.org sites for a client, who had alerted me to the fact that the regular online backups had recently failed. The one for sweetpersimmon.com was successful and the site is still accessible. The one for issoantea.com was successful, but there is no access to the site. I tried manual online backup for both, and both failed.

    I changed some settings and this may be where I screwed up…
    Database backup behaviour:

    Beneath these instructions on the Issaontea.com site, were several lines pertaining to a anti-spam plug-in which I deleted weeks ago, “Wangard”.

    ”

    • 1.ONLY backup the custom/plugin tables selected below (new tables will not be backed up until explicitly selected.)
    • 2.Backup all custom/plugin tables EXCEPT those selected below (new tables will automatically be backed up until explicitly selected.) [Recommended]

    I checked #2 and I unchecked the checked boxes below, for the Wangard elements.

    Then,I checked both of the Database Excludes and the 3 Filesystem Excludes.

    What did I do wrong? How can I get back to the dashboard to fix it?

    Thanks,

    Steve

    Online Backup for WordPress Plugin Version 3.0.4
    WordPress Version: 4.1 (standalone)
    PHP Version: 5.4.30
    Server Software: Apache
    MySQL Server Version: 5.5.40-cll
    MySQL Client Version: 1.0; MySQL Packet Size: 256 MiB
    Memory: 256M; Post: 256M; Upload: 256M; Timeout: 180
    Memory Changable: Yes; Admin Cache Size: 948.5 KiB
    Status: 1 row, 32.23 KiB packet size, 936.73 KiB cache freed, 21.5 MiB memory used
    Capabilities: hashcopy gzdeflate php5hash DES AES128 AES192 AES256
    End of Information

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  • Thread Starter Steve Keller

    (@stevekeller)

    Suddenly, I have access, so call off the dogs! However, I still cannot backup online…it fails.

    It seems to fail at the transmission to the server…

    21st Jan 2015 7.04.24 PM Error The activity failed: The server failed to retrieve the backup. The reason is unknown. Please consult the activity log.
    21st Jan 2015 7.04.24 PM Error The server failed to retrieve the backup. The reason is unknown.
    The unknown error token the server returned was: UNKNOWN_FAILURE

    whereas, the SweetPersimmon.com backup does this…

    21st Jan 2015 3.02.17 PM Information Backup complete.
    21st Jan 2015 3.02.17 PM Information Retention is not required.
    21st Jan 2015 3.02.17 PM Information Local Backups contains 7 generations with a total size of 341.84 MiB.
    21st Jan 2015 3.02.17 PM Information Stored the backup locally as WPOnlineBackup_21-01-2015_23-02-03_118_b1de1d40934fce1be38cf8aec43eef0a7c74597a.zip.
    21st Jan 2015 3.02.17 PM Information File system backup completed.
    21st Jan 2015 3.02.15 PM Information Folder /Shop/wp-content/themes was excluded: Themes directory
    21st Jan 2015 3.02.10 PM Information Folder /Shop/wp-content/plugins/wponlinebackup/tmp was excluded: Temporary backup directory
    21st Jan 2015 3.02.10 PM Information Folder /Shop/wp-content/uploads was excluded: Uploads directory
    21st Jan 2015 3.02.10 PM Information Folder /Shop/wp-content/backups was excluded: Local backups directory
    21st Jan 2015 3.02.07 PM Information Database backup completed.

    The client put in a request for attention to the Hosting company…could they have fixed it, and should we deal with them, primarily, on matters like this??

    Thanks,
    Steve

Viewing 1 replies (of 1 total)
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