Backend hangs when going to Admin Toolbar

  • Resolved lausianne

    (@lausianne)


    1 year, 5 months ago

    Just installed on a multisite. When going to Custom Admin Interface > Admin Toolbar, the page appears but never stops loading and I cannot click on anything in the backend.

    • This topic was modified 1 year, 5 months ago by lausianne.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @lausianne,

    Sorry to hear you are having an issue. In your javascript console (https://www.ads-software.com/documentation/article/using-your-browser-to-diagnose-javascript-errors/) do you see any errors? Have you tried disabling all other plugins and trying a standard theme to see if the issue repeats? it would also be helpful if you provided the diagnostic info which is located on the “Help” page at the bottom “Diagnostic Info”.

    Thanks,

    Thread Starter lausianne

    (@lausianne)

    On one child site I switched the theme to 2023. And with 2023, Admin Toolbar indeed does not break the backend. So it does seem to be an incompatibility with Divi.

    I’d rather not disable plugins at this point if not absolutely necessary.

    There is nothing on the console.

    Diagnostic info:

    • PHP Version: 8.1.22
    • WordPress Version: 6.3.1
    • Plugin Version: 7.32
    • Current Theme: Divi Agency
    • Active Plugins:
    • Adminimize
    • Divi Coming Soon
    • Site Kit by Google
    • MainWP Child
    • Squirrly SEO (Newton)

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @lausianne,

    I was able to repeat the issue. I am not entirely sure of how this is occurring, but what I would say is, this is more an issue of Divi than it is our plugin. What is likely happening is Divi is loading scripts on our settings page (this is happening) and these scripts, whilst not producing an error might be running some kind of infinite loop when in conflict with our scripts. So the real solution is Divi needs to follow best practice and only load scripts where needed on the backend of WordPress, the same way our plugin only runs scripts where needed on the backend and frontend of WordPress.

    Realistically the chance of the Divi theme changing things to accomplish this for the benefit of my small plugin is slim. So really your better off just changing themes temporarily, adjusting the settings in our plugin and then switching the theme back. Because with our plugin, for most people anyway, it is set and forget. Once you have set things up for a site, you generally don’t need to muck around with things too much after that.

    Sorry I can’t be more constructive in this circumstance. Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)
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