Backend not showing

  • Resolved kotromar

    (@kotromar)


    2 years, 3 months ago

    Hello,

    I’d like to ask your advice. We are preparing a new website, from our prepared template. So we are duplicating a website where iThemes Security plugin has already been installed. After moving the site, the plugin settings are not displayed.

    I tried:
    Remove the plugin and reinstall
    Disable all plugins and activate the default template
    Reinstall wordpress

    Nothing has helped me so far. Do you know where the problem could be?

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi kotromar,

    Looks like the stuff the iTSec plugin is expecting in the database doesn’t exist.

    Did you also copy/clone the database?

    +++++ To prevent any confusion, I’m not iThemes +++++

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @kotromar could you please set WP_DEBUG to true in your wp-config.php and see if an error is displayed on the blank screen?

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @kotromar, I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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