backend – product data dropdown / variations are not exists

  • Resolved ahawad

    (@ahawad)


    4 years, 4 months ago

    Hi,

    I have made fresh installation for WordPress and WooCommerce plugin on local macOS machine using Valet.

    All seemed well until I noticed while adding new product from backend page, there is not dropdown menu next to the product data nor variation tab as shown below

    View post on imgur.com

    Also whenever I add attribute, it doesn’t save.

    Please help.

    
### WordPress Environment ###

WordPress address (URL): https://wordpress.test
Site address (URL): https://wordpress.test
WC Version: 4.3.0
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.0
Log Directory Writable: ?
WP Version: 5.5-beta2-48525
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.19.0
PHP Version: 7.2.30
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.29
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ? wp_remote_post() failed. Contact your hosting provider.
Remote Get: ? wp_remote_get() failed. Contact your hosting provider.

### Database ###

WC Database Version: 4.3.0
WC Database Prefix: wp_
Total Database Size: 3.30MB
Database Data Size: 1.92MB
Database Index Size: 1.38MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_options: Data: 1.08MB + Index: 0.03MB + Engine InnoDB
wp_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

### Post Type Counts ###

attachment: 1
page: 2
post: 2
product: 18

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (1) ###

WooCommerce: by Automattic – 4.3.0 (update to version 4.3.1 is available)

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: ? Page not set
Cart: ? Page not set
Checkout: ? Page not set
My account: ? Page not set
Terms and conditions: ? Page not set

### Theme ###

Name: Twenty Twenty
Version: 1.4
Author URL: https://www.ads-software.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 6
Oldest: 2020-07-21 12:37:48 +0000
Newest: 2020-07-21 12:38:14 +0000

Pending: 2
Oldest: 2020-07-22 17:50:02 +0000
Newest: 2020-07-22 17:51:02 +0000

Canceled: 1
Oldest: -0001-11-30 00:00:00 +0000
Newest: -0001-11-30 00:00:00 +0000
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @ahawad ,

    As I understand, the option to select the product type does not appear on your local site.

    It seems that a plugin or theme might be conflicting on your site preventing the product type options from loading. Please do a conflict test on your site as per the steps below:

    The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by checking if product type options show when you add the product.

    To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    —–

    Tools to help you troubleshoot:

    Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://www.ads-software.com/plugins/meks-quick-plugin-disabler/

    Do let us know how that goes and if you need any further help from us.

    Thread Starter ahawad

    (@ahawad)

    Thank you Ashish for your reply.

    my dear, this is fresh installation, there is no other plugins installed except WooCommerce.

    I’m already using the WooCommerce storefront theme.

    this is a repetitive issue everytime I try new WordPress installation / WooCommerce

    there is no errors/wannings whatsoever in the page debug.

    Plugin Support wpnomad a11n

    (@wpnomad)

    Hi @ahawad ,

    It is strange that you’re getting the error even when no other plugins or theme is active.

    Can you please check if you have any fatal errors on your site? You can check it by going to WP Admin → WooCommerce → Status → Logs. From the right side dropdown, select “Fatal” logs, then click the “view” button to see the log. If you have any fatal logs, please copy and paste it here so I can check and help further.

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

    adelkamarudeen

    (@adelkamarudeen)

    Hey There,
    I’m also facing the exact same issue. There is no dropdown menu near product data. I tried re-installing WordPress and WooCommerce plugin but it didn’t solve the issue. Let me share my log:
    `11-14-2020 @ 19:38:57 – There was an error trying sync products using the Catalog Batch API for job d98283fd1703fe6420102ce1b9220f3c: Cannot create the API instance because the access token is missing.
    11-14-2020 @ 20:44:24 – There was an error trying sync products using the Catalog Batch API for job 39032f4c15e2124da8948ee250f66be0: Cannot create the API instance because the access token is missing.
    11-14-2020 @ 20:55:17 – There was an error trying sync products using the Catalog Batch API for job a43e3a154e4c7ff1de89f5c9c87f588d: Cannot create the API instance because the access token is missing.
    11-14-2020 @ 22:35:26 – There was an error trying sync products using the Catalog Batch API for job 3b3db1a634053b4d6c3f375faea7d928: Cannot create the API instance because the access token is missing.
    11-14-2020 @ 22:55:49 – There was an error trying sync products using the Catalog Batch API for job aa254f45afef48b95437bdfcc55467df: Cannot create the API instance because the access token is missing.
    11-14-2020 @ 23:38:07 – There was an error trying sync products using the Catalog Batch API for job d4bef9d47129554d4fdfd7f6779f5109: Cannot create the API instance because the access token is missing.
    11-14-2020 @ 23:50:46 – There was an error trying sync products using the Catalog Batch API for job 82c22c775c80c7fe5bbbd16ae3d7eedb: Cannot create the API instance because the access token is missing.

    Thread Starter ahawad

    (@ahawad)

    Just make sure you are not using any beta versions (WordPress and/or woocommerce) that was the issue in my case.

    adelkamarudeen

    (@adelkamarudeen)

    No, I don’t think I’m using beta version. I downloaded both wordpress and woocommerce from www.ads-software.com and they(what I’m using) are not beta versions

    adelkamarudeen

    (@adelkamarudeen)

    Hi,
    I’m not using a beta version. I uninstalled wordpress and installed it again. Even did that with woocommerce. But the issue still exists.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘backend – product data dropdown / variations are not exists’ is closed to new replies.