• Resolved Tony Franco

    (@tony-franco)


    Dear Stefano,

    I hope you are fine!

    Please, im writing a newsletter, but when i test it, the e-mail arrives with yellow background and broken icons/images…

    About the background i tried to choose no color, but didn′t work.

    What am i doing wrong?

    Thanks and Regards,

    Tony

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Stefano Lissa

    (@satollo)

    Hi, yellow background? Can you share a screenshot and send a test to test [at] thenewsletterplugin [dot] com?

    Thread Starter Tony Franco

    (@tony-franco)

    Hi Stefano!

    Thank you by your return!

    Image:

    Link: https://ibb.co/4tc3mSY

    I have sent test e-mail!

    Thanks,

    Tony

    • This reply was modified 1 year, 8 months ago by Tony Franco.
    • This reply was modified 1 year, 8 months ago by Tony Franco.
    Plugin Author Stefano Lissa

    (@satollo)

    Hi I cannot see a yellow background (Outlook, Thunderbird and Gmail). On which device are you seen the email with that color? The main content seems a single block or is it a sequence of image blocks and text blocks?

    Thread Starter Tony Franco

    (@tony-franco)

    Hi!

    I′m using on notebook with hotmail.

    The text was made in a single text block.

    Image: https://ibb.co/ryfT8W2

    Thanks,

    Tony

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, try to create single blocks for each element and not a text block: probably there is code inside that does not work on hotmail.

    Thread Starter Tony Franco

    (@tony-franco)

    Hi! Tried also, but getting same result. I have tested at outlook, but it doesn′t respect the styles made at composer. In both cases, images and icons doesn′t show.

    Plugin Author Stefano Lissa

    (@satollo)

    Hi, images not showing are probably blocked by the email client, and there should be a message in top of the message to load them. That is not a problem of the plugin, but a “choice” of the email client.

    Thread Starter Tony Franco

    (@tony-franco)

    Hi Stefano,

    I understand!

    Thank you, i will adjust here.

    Regards,

    Tony

    Thread Starter Tony Franco

    (@tony-franco)

    Hi Stefano,

    I discovered what is happening..

    It′s with smtp, i′m trying to use smtp-pulse, with smtp addon.

    When i send without smtp-pulse goes right, but with smtp-pulse email breaks… html,css and links…

    Do you know if is there an adjust to work with them? because they give a good number of e-mails to send daily..

    Regards,

    Tony

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Background color and icons/images’ is closed to new replies.