background confirmation

  • Resolved joannaritsoni

    (@joannaritsoni)


    5 months, 3 weeks ago

    For one order in the website philsgranola.gr for which the client paid and the client received the confirmation email from the bank the status of the order in woocommerce was pending

    I asked the bank and they told me that

    “Upon completion of each transaction, a relevant response message is sent from the (banking) platform to the site. There are cases where the response does not finally reach the company’s system due to interruption of the redirection, which may be due to closing the browser or another network issue of the client. Consider activating the background confirmation service, with which a copy of the response is sent from the platform directly to the company’s system, without the client’s browser intervening.”

    How can i activate the background confirmation service?

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter joannaritsoni

    (@joannaritsoni)

    They told me form the bank

    “The background confirmation service is activated by us (the bank) in your ecommerce account. ?As this is a copy of the message, it will need to be checked with your technician if your system is able to handle multiple replies for the same order. ?It is also possible for the copy of the reply to be sent to a different URL than the original reply. ? The above should first be tested in a test environment to confirm that it works, so if technically it can be supported by your site, we will initially proceed to activate it in a test account to perform related tests.”

    Hey there, @joannaritsoni! Thanks for contacting us. I’m happy to help you.

    To confirm, this only happen to one order, correct?

    Can you please confirm for us which was the payment gateway used and, if you used a different plugin for it, which one was it?

    Looking forward to your reply.

    Have a wonderful day!

    Thread Starter joannaritsoni

    (@joannaritsoni)

    hello the order that had the problem had this in the order notes “Unpaid order canceled – time limit exceeded. Order status changed from Pending Payment to Canceled”

    https://snipboard.io/DejwE8.jpg

    do you think that the plugin used for payments might create these problems?

    https://snipboard.io/Zs8nWA.jpg

    Hey, @joannaritsoni!

    Thank you for the information!

    do you think that the plugin used for payments might create these problems?

    Yes, this type of issue is usually related to the payment gateway plugin.
    Can you please reach out to their support so they can take a look and assist you further?

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Thread Starter joannaritsoni

    (@joannaritsoni)

    ok thank you

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @joannaritsoni,

    I’m glad we were able to help! If you have a few minutes, we’d love if you could leave us a review:?https://www.ads-software.com/support/plugin/woocommerce/reviews/.

    You may also want to consider using our very own Payments solution: WooPayments, we’re available in Greece! There are a lot of benefits of using our plugin, such as multiple currencies, multiple payment gateways (including Google and Apple Pay!), Buy Now Pay Later solutions (in certain countries), a centralized dashboard to manage everything on your site, and more! You can learn more about it here: https://woocommerce.com/es/payments/greece/.

    Cheers!
    -OP

    Thread Starter joannaritsoni

    (@joannaritsoni)

    with woopayments do i still get my bank’s rates per transactions? no extra charges?

    Hey, @joannaritsoni!

    The fees on WooPayments depends on the payment method used, you can check the table with the fees here. And general information about the fees here.

    I hope this was clarifying. Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Thread Starter joannaritsoni

    (@joannaritsoni)

    thank you

Viewing 9 replies - 1 through 9 (of 9 total)
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