Background video not showing in mobile version

  • Hello! On my home page in the first section, there is a play button rather than the background video play. When the site was published it was working fine but now its not. I tried deactivating several plug-ins as well as clearing my browser cache and the site’s, but still no luck. Please let me know what could cause this

    • This topic was modified 1 year, 1 month ago by Yui. Reason: not belongs to mobile app forum

    The page I need help with: [log in to see the link]

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  • Moderator James Huff

    (@macmanx)

    Since that is a commercial theme, we ask that you please go to their official support channel, so you can get support from the people who know it best: https://rishitheme.com/support/

    Forum volunteers do not have access to commercial products, so they would not know why it is not working correctly. Other community members who may have faced your issue might be able to help you, but your best bet is your product’s developer. We encourage you to use the official support venues, as it allows the developers to be aware of issues with their code and gives back to the community in a more robust way.

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