• Resolved rohit0506

    (@rohit0506)


    Video mp4 is not working on activate the plugin its background divi page builder

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @rohit0506,
    Thank you for contacting us.

    I don’t face issues on my side. Will you please kindly provide us a screenshot of the issue you are facing?

    Regards, Mane

    Thread Starter rohit0506

    (@rohit0506)

    Please check now: https://www.simplystrong.us/

    The home page video is not working

    when javascript delay check

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @rohit0506 ,

    We apologize for the wait. We are extremely sorry to hear about you issue and would be very glad to assist you, however to proceed we will need Booster to be enabled on your website and the website connected to 10Web Dashboard – it can be done in Test Mode. When the Test Mode is enabled, your live website will return to its original state, deactivating any optimization done by the booster and reversing any issues caused by the 10Web Booster.

    To enable the test mode:

    1. Log in to your 10Web account
    2. Click on the website where you want to enable the test mode
    3. To the left of the dashboard under Website Booster click on Frontend > Settings tab
    4. In the Test Mode section, click the toggle
    5. Click on Enable to activate

    Once done, please kindly let us know so our team could troubleshoot your problem ASAP,

    Will be looking forward to hearing back from you!
    Regards, Mane

    I have the same problem, but I don’t understand how you solved it…
    https://anna-maria.org.ua/

    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @jankadesign ,?
    Thank you for bringing this issue to our attention.

    We would like to inform you that the delayed JS functionality you are experiencing is designed for speed optimization. It ensures that JS execution is triggered only on user scroll/tap, resulting in faster loading times. The element-rendering scripts won’t execute until prompted by actions from page visitors, so you need to tap/scroll first to get page elements.

    While we can disable this delay, please note that it is critical for better website performance scores. We would recommend leaving it in place, as users tend to start interacting with websites right away.

    Therefore, there are two options available:

    1. Leaving the delay in place, which means that JS files will require first interaction to load, resulting in a better final speed score.
    2. Disabling the delay, which will allow JS files to start loading right away, but the speed score will likely be worse.

    Please let us know which option you would prefer, and we will be happy to assist you.

    Thank you for choosing our services, and we remain at your disposal for any further inquiries.
    Regards, Mane

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Background video not work’ is closed to new replies.