Backorder items not recorded correctly on Packing List

  • Resolved landreiziger

    (@landreiziger)


    1 year, 11 months ago

    We have noticed that if a customer orders an item that is backordered (which we allow), the item’s quantity still shows up on the packing list as though it is in the package. For example, the customer orders 2 items that are in stock and 1 item that is backordered. The packing slip clearly states what is backordered–that is great. However–the packing slip indicates there are 3 items in the package (in two places on the packing list–“No. of items” and “Quantity”). That is not correct–there are only 2 items in the package. Is there a way to fix this?

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @landreiziger,

    Thanks for reaching out.

    As our plugin is designed to generate documents based on WooCommerce orders, presently the plugin doesn’t offer any options to display items based on the inventory. The documents generated will display the items which are present in the WooCommerce order edit page. Thanks for understanding.

Viewing 1 replies (of 1 total)
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