Backup broken, WordPress crashes

Dear @goodlug ,

Thanks for reaching out.

We need some details about the issues you face with the plugin, so we can come up with a solution.

1. Could you please, send us the backup log file, so we can analyze the issue?

You can download the mentioned log file by this article link:
How to Download the Backup Log File
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

In case you don’t have an access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

2. May we have the screenshot of the email you are getting after the website crashes, so we can see if it is connected with our plugin or not?

3. Can we have some details on what kind of recommended changed you have made inside the .htaccess file, please?

Looking ahead to hearing from you soon.

Best,
BackupGuard Team

I have done the upload (log, screengrabs) to wetransfer but am reluctant to put the link on a public website as the log has a lot of info in it. Any other way to get it to you? Or can I look in the log for you?

The .htaccess changes were from a popup of yours, saying add them if I had problems, which I did, and I think I’m right in saying my hosting service has just gone over to Litespeed, so the popup sort of made sense. Shanges were to add:

<IfModule Litespeed>
RewriteEngine On
RewriteRule .* – [E=noabort:1]
</IfModule>

To confirm, I had two problems:

(1) failed backups (some, not all)

(2) when I tried to download the first successful backup, WP crached, email attributed crash to Backup.

Thanks

This seems to happen on my site, too. I can make back ups but WP crashes when I try downloading it.
Link to BackUp log: https://we.tl/t-4x4DgVZJXo

This is the error message I get:
Fatal error: Uncaught Error: Call to undefined function backupGuardDownloadFileViaFunction() in /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/backup/com/core/backup/SGBackup.php:1397 Stack trace: #0 /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/backup/public/ajax/downloadBackup.php(16): SGBackup::download('01.07.2021.sgbp', 1) #1 /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/backup/BackupGuard.php(695): require_once('/homepages/5/d8...') #2 /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-includes/class-wp-hook.php(292): backup_guard_download_backup('') #3 /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-includes/class-wp-hook.php(316): WP_Hook->apply_filters('', Array) #4 /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-includes/plugin.php(484): WP_Hook->do_action(Array) #5 /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-admin/admin-post.php(70): in /homepages/5/d819512638/htdocs/clickandbuilds/WordPress/MyCMS2/wp-content/plugins/backup/com/core/backup/SGBackup.php on line 1397

This happens since updating to 1.6.5. Now I’m back to the old version again.

Hello, I have exactly the same problem – is there any news how to handle with the issue?
Here is my log data: https://we.tl/t-HXs99SLn1f

Dear @goodlug ,

Thanks for getting back to us.

1. May we ask you to send the backup log of the failed backup to the [email protected] email address and include the thread link so we can identify you easily?

2. May we know if you are getting the same error message attached here by one of our customers, please?

Looking ahead to hearing from you soon.

Best,
BackupGuard Team

Dear @treelia ,

Thanks a lot for reporting.

Our development team is already checking the error message.
We will get back to you, once we have any updates on this.

Thanks,
BackupGuard Team

Dear @connie1193 ,

Thanks for reaching out.

In case you are getting the exact same error, we will get back to you with the update, once our tech team is done with the check-ups.

Best,
BackupGuard Team

Dear @goodlug , @connie1193 , @treelia

We have some updates for you.

Please, update the plugin to the latest 1.6.5.1 version and try to download the backup again.
The issue is solved with the latest update of the plugin.

Let us know, if there is anything else we can assist you with.

Best,
BackupGuard Team

Thanks for the update which I have applied. Unfortunately the backup of Files > Plugins still fails:

SOMETHING WENT WRONG
Oops… Seems there was an issue during the backup process.
Please try again. If the issue persists, please contact our support team.

I haven’t tried the download, obviously, as the backup failed.

Dear @goodlug ,

Thanks for getting back to us.
The update was about the fix of the issue with downloading the backup.
May I know if that issue is solved with the latest update?
As for the failed backup, we will kindly ask you to share the backup log with us as you have contacted us via email as well.

We are looking to receive the log files to check.

Best,
Backup Guard Team