Backup disappears when ready

  • Resolved Arno Kools

    (@arno-kools)


    1 week, 2 days ago

    Duplicator: 1.5.11.2
    WordPress: various 6.x versions

    Recently I ran into this issue on different websites.
    The backup is made and appears in the list as usual, including the size.

    Then when I click the button to download the installer of backup itself I get a file missing notice.
    Returning to the backups dashboard, ithe backup is still listed, but the size changed to 0 bytes.
    If I check the backups-dup-lite folder on the server, the backup files are missing.

    As it happened multiple times, I’ve monitored the backups-dup-lite folder during the backup procedure.
    During the creation of the backup, all files are created in the backups-dup-lite folder.
    The file archive gradually increases in size as expected.
    However when the backup is ready, everything gets deleted.
    Only the ‘original_files’ directory and ‘dup-manual-extract’ file are left behind.

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  • Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @arno-kools ,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.ads-software.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

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