• Resolved twuli

    (@twuli)


    Hello,

    I tried several times to create a backup. Unfortunately it didn’t work.
    Can you take a look at this please?
    debug-code: BMI-TTClhqZv-62818

    Thanks for your support
    Twuli

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @twuli

    Basing on your debug code logs, backup process finished successfully.
    It could be a false positive error, may happen when your browser loses connection with the server.

    To verify that, please simply check if the backup is visible on backup(s) list in our plugin settings.
    That list can display only valid and restorable backups.

    But if the backup is not displayed here, follow these steps:
    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    That may also resolve issues with false positive error.
    When you do that, try to run your backup once again.

    Let me know if that worked for you ??
    Thank you!

    Thread Starter twuli

    (@twuli)

    Hi iClyde,

    many thanks, a backup is available.

    twuli

    Plugin Author iClyde

    (@iclyde)

    Great, thank you for your confirmation ??

Viewing 3 replies - 1 through 3 (of 3 total)
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