Backup error

  • Resolved crealexiadiy

    (@crealexiadiy)


    4 years, 7 months ago

    Hi,
    I am trying to backup my site for days but every time there is an error message and it is incomplete…

    Mon, April 27, 2020 21:36
    Warning: A zip error occurred – check your log for more details.
    Warning: Email: backup_2020-04-27-2136_CREALEXIA_9f876a7a7898-uploads.zip: This backup archive is 86.8 MB in size – the attempt to send this via email is likely to fail (few email servers allow attachments of this size). If so, you should switch to using a different remote storage method.

    I tried also with other method.

    Please help me.
    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter crealexiadiy

    (@crealexiadiy)

    Here it is:
    https://www.dropbox.com/s/bei0vqpr1i65hzf/log.9f876a7a7898.txt?dl=0
    https://www.dropbox.com/s/ee3tgyv5xxmdrzy/log.62f4f882ca53.txt?dl=0

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It shows that the backup process is timed out or killed off.

    Could you try to reduce the backup archive split size? This will split the backup into smaller, more manageable files.

    To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 25mb, save your settings, and run a new process.

    If the issue persists, please ask your hosts/server admin to investigate their PHP error logs. These logs should contain more information on the exact issue that is causing the backup process to halt.

    Kind Regards,
    Bryle

    Thread Starter crealexiadiy

    (@crealexiadiy)

    Thanks, my host resolved the question.

Viewing 4 replies - 1 through 4 (of 4 total)
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