Backup error

Hi @csernaiz,

Thank you for your message!

Our team will be checking your debug code to provide you a solution and resolve the backing up issue for you, very soon.

Hi @csernaiz

Please try to apply this settings:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

Let me know if that resolves your issue ??
Thank you!

Not working! My new debug code: BMI-9xc0yNhy-54462

The backup logfile warning and error rows:

[WARN] [2024-01-09 17:53:54] Current batch is quite large, it may take some time…
[ERROR] [2024-01-09 17:53:55] Something went wrong with background process… (part: 9)
[ERROR] [2024-01-09 17:53:55] Reason: PCLZIP_ERR_BAD_FORMAT (-10) : gzip temporary file ‘file://ABSPATH/wp-content/backup_path/tmp/bmi-pclzip-659d88330b29e.gz’ has invalid filesize – should be minimum 18 bytes
[ERROR] [2024-01-09 17:53:55] Removing backup files…
[STEP] [2024-01-09 17:53:55] Aborting backup…

Hi @csernaiz

In backup method you used, such things shouldn’t happen, you should’ve receive error window.
My assumption is that free space returned from the server, does not give real value and you don’t have enough space for the backup.

Basing on the output you received, it actually may be the case.
Because of that it may be not enough space to write final batches to the ZIP file.

To confirm that could you please perform these steps:

1. Make one backup:
   – Without database
   – With Plugins+Themes+Other files in wp-content directory only
2. If it succeeds download that backup to your PC and remove it from server, then make second backup:
   – Exclude database as well
   – With Uploads directory only
3. Same thing there, download it and remove from server and make last third backup:
   – With database only
   – Without any files included

If these three will success, you can restore them one by one and the same order, database at the end with that approach the restoration or migration will be still valid.

I hope that your Uploads directory takes less than 50% of entire size, then it should be completely fine, if my assumption is right.

Let me know if that worked ??
Thank you!

Hey @csernaiz ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards

Hey @mixha,
I just tried what you described and the problem is solved. Thank you very much for your help, the support ticket can be closed.
Kind regards