Backup Error – stopped at uploads folder / Log not generating

Here is more info.

One of the attempted backups that erred, was left in the backed up list, marked as an error. When I tried to view it, this message was in the pop-up window,

{"readyState":4,"responseText":"","responseJSON":null,"status":500,"statusText":"Internal Server Error"}

That may help determine what went on.

Hi again @mwarbinek. Please open a support ticket at https://support.wpbackitup.com so we can collect additional information and get access to your log files.

Chris

Problem with the log thing, the plugin did not generate one, even though I activated it, but I will start a ticket, much appreicate it.

To share the results here.

The reason for the backup fail was due to the settings I had under the Advanced tab. It is where we can manually set the batch sizes for the specific Database & Folder backups.

I had set all of them at 10,000 because the backup was stopping with errors when I first used it. The 10,000 setting worked fine for a while until recently, they began to stop in errors again.

The settings were changed again, this time, the batch sizes for Plugins & Themes was changed down to 5000 each, then Uploads and Others changed down to 500 each. Now the backup works again.

As a comparision, on other websites I manage, I kept the batch sizes at 10,000. Backups on other websites work with no errors, no problems.

Here is why, on 2 websites, the 10,000 batch size settings failed while other websites I had they still work fine.

The websites that failed are hosted on Shaw Hosting which uses Hostopia servers. I had nothing but performance issues with them. I am not surprised that things failed on Hostopia, while other websites on other hosting servers (ie: Bluehost) work just fine.

If anyone has the same issues I did, try changing the batch size.