Backup fail

Thank you for reporting this, our team is looking into it.

Hi @fazlebari

Message you received in logs may appear when the backup during was damaged during upload or download (i.e. the file was incompletely uploaded or downloaded). In such case the archive structure may be incorrect. Another case is not enough disk space during extraction process. Make sure you have space (you need at least 655 MB of free space).

Check if backup you’ve created is visible in our plugin settings – backup(s) list.
That list can display only valid backups and if it’s not there it may mean it’s not restorable.
It can be caused by damaged files included in the backup, commonly from other backup plugins.

In any case, make new backup with these settings applied:
Open first section of the plugin named: “What will be backed up?”
Find subsection named: “Exclude by folder / file name (case-sensitive)”
Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
– Save first section once you do that

Then follow these steps on the website where you created your backup:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Enable alternate download method: https://prnt.sc/1slr41w
5. Save “Other options” section
6. Force stop both processes: https://prnt.sc/1trv1tm

Once backup finish, check if it’s visible on backup(s) list and copy backup URL from here.

Go to the website where you want to restore that backup:

1. Go to “Other options” section
2. Disable PHP CLI checking: https://prnt.sc/1sljr31
3. Save “Other options” section
4. Force stop both processes: https://prnt.sc/1trv1tm

Now you can start restoration with Super-Quick Migration module once again.

If that won’t work, please repeat the “force both processes to stop” step.
Once you do that, download your backup and try to upload it manually.

You can upload your backup via FTP, cPanel or our Upload Area.

Let me know if that resolves your issue ??
Thank you!

Hey?@fazlebari ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards