Backup Failed

Hi @marccathomen ,

Please accept my apologies for this late response, and I’m hoping that the following solution will be helpful to you;

We have an alternate backup method, that can bypass the issue you’re having.
Simply, follow the steps below;

Please open the first section of the plugin named: “What will be backed up?”
Find the subsection named: “Exclude by folder/file name (case-sensitive)”
Here add these three rules, like on this image: https://prnt.sc/9oftADPd_Z7e

Once you do that, please follow these steps:

1. Go to “Other options” section
2. Change backup method: https://prnt.sc/1s1ofpa
3. Disable PHP CLI checking: https://prnt.sc/1sljr31
4. Save “Other options” section
5. Force stop both processes: https://prnt.sc/1trv1tm

When you do that, try to run your backup once again.

Let me know if that worked for you ??
Thank you!

Hey @marccathomen ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards