Backup failed

  • Resolved hercomserv

    (@hercomserv)


    11 months, 3 weeks ago

    The backup went as usual. Looked like it finished. But then at the very end the error message popup appears.

    BMI-a3zg9oix-47316

    Please help. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter hercomserv

    (@hercomserv)

    checked it again and it seems to stop/crash at 95%

    Plugin Support MixHa

    (@mixha)

    Hello @hercomserv ,

    Your debug code, tells me that the backup was canceled by Apache Web Server.
    It was most likely caused by KeepAliveTimeout and Timeout directives in Apache configuration.

    We have an alternate backup method, that can bypass this limitation.
    Simply, follow the below steps, there are also other things you can improve.

    Please open the first section of the plugin named: “What will be backed up?”
    Find a subsection named: “Exclude by folder/file name (case-sensitive)”
    Here add these three rules, like on the image: https://prnt.sc/9oftADPd_Z7e

    Once you do that, please follow these steps:

    1. Go to the “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save the “Other options” section
    5. Force stop both processes: https://prnt.sc/1trv1tm

    When you do that, try to run your backup once again.

    Let me know if that works for you ??
    Thank you!

    Thread Starter hercomserv

    (@hercomserv)

    That worked!

    Thank you so much for your help!

    Plugin Support MixHa

    (@mixha)

    Hey @hercomserv , happy to hear that your backup process was a success! ?? Feel free to open a new thread if you face any other issues, and if you are happy with the plugin, don’t forget to rate it. ??

Viewing 4 replies - 1 through 4 (of 4 total)
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