Backup Failed – Debug Code Provided

  • Resolved wdamanager

    (@wdamanager)


    1 year, 1 month ago

    Hello,

    I’ve encountered an issue with the backup process. Following the instructions, I’ve shared the debug information and was provided with a debug code.

    Here is my debug code: BMI-Hgcvckoh-23192

    Could you please assist me in resolving this issue? If there is any additional information you require to diagnose or address the problem, please let me know.

    Thank you for your assistance.

    Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @wdamanager ,

    Please make sure you don’t prevent PHP execution in wp-content/plugins directory, like in this example for /media: https://stackoverflow.com/a/71939506
    That will prevent our plugin from running an alternate backup method.

    In the method that our plugin selected for you, there is a need to keep the computer running and be on the page while it’s ongoing to keep the process (as the browser is used as middleware).
    The last thing that could cause such an issue is browser extensions or security plugins but I couldn’t find any security plugin on your site, maybe you had it installed previously and it kept their files after removal.

    In terms of browser extensions adblockers, resource limiters, and RAM control plugins can cause similar issues, so if you’re using Opera GX, Firefox, or Brave browser, it may just not work out of the box.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    Hi @wdamanager

    Your process failed due to low execution time which is currently set to 30 seconds on your website.

    To resolve the issue please increase max_execution_time to at least 300 seconds for the size of your site, that should resolve your issue.

    Let me know if that helps ??
    Thank you!

    Thread Starter wdamanager

    (@wdamanager)

    It worked, thank you! Solved with the change to 300.

    Plugin Author iClyde

    (@iclyde)

    Wonderful, thank you for confirmation! ??

Viewing 4 replies - 1 through 4 (of 4 total)
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