Backup failed – need support

Dear @traveljohn ,

Thank you for sharing this with us.
Could you send the log of the failed backup?

You can download the mentioned log file following the article below.

How to Download the Backup Log File
Please send it via wetransfer.com using the link retrieving option.
Like this: https://prnt.sc/qr3ntv

Thanks beforehand!

Thanks for coming back,

here the backup log file describing the problem https://we.tl/t-nK9d6e80ry

of that item:

backup 16.4.2021 – 4 2022-04-19 17:07:00 Failed

Thank you.

Regards

Dear @traveljohn ,

We noticed that the BackupGuard version is not the latest one. Please, update it to 1.6.8.6 (yours is 1.5.8) and run another backup.

If this one fails as well, you can increase the PHP Max Execution Time from your hosting and see if the backup is successful. The failure can also be connected with the Max Execution Time.

Looking forward to your response.