Backup failed (screenshot added)

  • Resolved enriqueborja

    (@enriqueborja)


    1 year, 9 months ago

    my backup failed, can someone help me? i’ll atach a screenshot where the backup failed, thanks in advance
    Debug Code: BMI-p6gG2cpE-59833

    • This topic was modified 1 year, 9 months ago by enriqueborja.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @enriqueborja

    Please, try to run your restoration process without PHP CLI.

    Please follow these steps on the site where you experienced this error:

    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Once you do that, try to run your migration process using the same file.

    If you modified the name of the backup ZIP, please try to change filename ot the same you see on backup(s) list, within our plugin. Sometimes it may cause such issues.

    Let me know if that worked for you ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @enriqueborja ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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