Backup Fails due to un-excludable Cache

In general settings just above where you put in the excludes it will say something like this:

For example, to exclude /websites/1000/public_html/folder/cache, enter folder/cache into the box below on its own line.

So if you need to exclude /websites/1000/public_html/wp-content/plugins/really-simple-captcha you should enter “wp-content/plugins/really-simple-captcha”

If you run the backup and it fails still you can view the event log and it will say if it skipped the folder or not.

The paths in the exclusions need to be full path. Nothing should start with “../” unless you ticked the “Backup the WordPress parent folder” and want to exclude something in there. If this is unticked, or you don’t want to exclude anything in the parent folder, you should never use “../”

Hope this helps.

Jason

Hi Jason,

Thank you for your answer, but I read the explanation on how to exclude.

Since the folder I am trying to exclude is located here:
wp-content/themes/modernize_v2-23/include/plugin/really-simple-captcha

That is exactly what I put in the exclude box. I even tried out different variations as you can see above, to be sure, since the first attempts didn’t work and I simply kept trying.

While the backup is in process, the monitoring activity still shows this for example:

Backed up file /htdocs/wp-content/uploads/wpcf7_captcha/462004130.png. 57%

Even though I also put the “wp-content/uploads/wpcf7_captcha” in the exclude box, also in different variations as you can see above. It still tries to backup that folder.

Can you please explain to me, what I have to put in the exclude box to exclude the three folders I mentioned above?

Thank you for your help,
Vanesa

I updated your Plugin, only added the following lines to the exclude box,

wp-content/uploads/wpcf7_captcha
wp-content/themes/modernize_v2-09/include/plugin/really-simple-captcha
wp-content/themes/modernize_v2-23/include/plugin/really-simple-captcha

in case the others were creating any confusion and started backup… and it still tries to back up the excluded folders…

This is what the Monitor Activity just posted:

Backed up file /htdocs/wp-content/themes/modernize_v2-09/include/plugin/really-simple-captcha/tmp/673992512.png. 54%

Help.

Hi Vanessa,

Can you give me what the explanation says in your plugin, including the path? So I can try test this and see if it’s anything to do with the path to your WordPress?

Jason.

And I also added the line

wp-content/plugins/really-simple-captcha

to the exclude box, even though, when I go in the ftp, the “really-simple-captcha” folder ist not located in wp-content/plugins/

And again… it still tries to back it up:

Monitor Activity
Backed up file /htdocs/wp-content/themes/modernize_v2-09/include/plugin/really-simple-captcha/tmp/536756244.png. 53%

Here is the explanation text on my plugin:

Custom filesystem excludes can be specified here, one per line, relative to the following folder: /mnt/webi/b0/67/53424467/htdocs
For example, to exclude /mnt/webi/b0/67/53424467/htdocs/folder/cache, enter folder/cache into the box below on its own line.
If backing up the WordPress parent folder, you can exclude items at that level by prefixing the entry with “../” (dot dot forward-slash) like this: ../parent/exclude

Can you uninstall and delete the current version and install this one and see if it works?

It will also detect excludes and folders containing the phrase “wpcf7_captcha” and print out some information in event log so we can work out why the exclude isn’t matching, if it still doesn’t work.

Just note that you will lose plugin configuration when you remove and install so backup your filesystem exclude list before hand. Existing local backups will be kept in wp-content/backups and not removed – when plugin is reinstalled it will detect them.

https://wordpress.backup-technology.com/wponlinebackup-678.zip

Jason

Hi Jason,

I tried to backup with the plugin you sent me. At the beginning everything was going fine. It was taking ages and got stuck at 81%, though the Monitor Activity continued to show files that were being backed up.
I didn’t see it backing up any of the folders I had added to the exclude, which is already good.

But after 28 Minutes, the backup failed anyway.

This is the log:

10th Jul 2013 6.30.05 PM Warning The activity cannot proceed any further due to an unknown problem. Please visit the Help & Support section for information on where to find help.
10th Jul 2013 6.11.18 PM Information Folder /htdocs/wp-content/backups was excluded: Local backups directory
10th Jul 2013 6.07.14 PM Information Folder /htdocs/wp-content/uploads/wpcf7_captcha was excluded: Custom exclude
10th Jul 2013 6.07.14 PM Information Found backup of wpcf7_captcha: /mnt/webi/b0/67/53424467/htdocs/wp-content/uploads/wpcf7_captcha
10th Jul 2013 6.03.26 PM Information Folder /htdocs/wp-content/themes/modernize_v2-23/include/plugin/really-simple-captcha was excluded: Custom exclude
10th Jul 2013 6.03.15 PM Information Folder /htdocs/wp-content/themes/modernize_v2-09/include/plugin/really-simple-captcha was excluded: Custom exclude
10th Jul 2013 6.02.21 PM Information Folder /htdocs/wp-content/plugins/wponlinebackup-678/tmp was excluded: Temporary backup directory
10th Jul 2013 6.01.57 PM Information Database backup completed.
10th Jul 2013 6.01.50 PM Information Initialisation completed.
10th Jul 2013 6.01.50 PM Information Found exclude for wpcf7_captcha: wp-content/uploads/wpcf7_captcha => /mnt/webi/b0/67/53424467/htdocs/wp-content/uploads/wpcf7_captcha
10th Jul 2013 6.01.50 PM Information Ignoring comments that are marked as spam.
10th Jul 2013 6.01.50 PM Information Ignoring comments in the trash.
10th Jul 2013 6.01.47 PM Information Backup starting…

I trying it a second time…

It failed again…

The activity cannot proceed any further due to an unknown problem. Please visit the Help & Support section for information on where to find help.

Here is a list of Plug-Ins I have installed in case you know of any that might have a conflict with your plugin:

Contact Form 7
Meteor Slides
Woocommerce (though this ons new and your plugin didn’t work before I installed Woocommerce)
WordPress SEO
WPML Multilingual CMS
WPML CMS Nav
WPML String Translation

Thank you for your help!

Cheers,
Vanesa