backup failure

Hi @kirsten1477 ,

Please accept our apologies for this late response, hoping that we haven’t been too late.

Your backup failed during database export, mostly due to its huge size.

Before applying any process, I’d recommend you perform full cleanup and optimize all your tables.
You can do that easily with help of a free and simple plugin.
Check it out: https://www.ads-software.com/plugins/advanced-database-cleaner
– Cleanup won’t remove anything that is in use, so, no worries.

Then, follow these steps carefully:

1. Download and install “Advanced DB Cleanup” plugin
2. Do full Cleanup and optimize all tables using Advanced DB Cleanup plugin
3. After that you can already remove mentioned cleanup plugin if you wish
4. Go to Backup & Migration plugin settings
5. Open “Other options” section
6. Disable PHP CLI checking: https://prnt.sc/1sljr31
7. Change backup method: https://prnt.sc/1s1ofpa
8. Enable database batch export: https://prnt.sc/bn7MjTUxHuEe
9. Save “Other options” section
10. Force to end both processes (troubleshooting): https://prnt.sc/1trv1tm

Right after the last step, you can run the backup process once again.

Let me know if that resolves your issue ??
Thank you!

Hey @kirsten1477 ,

We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

Kind regards