BACKUP FAILURE ERROR NOTICE TO POST TO FORMUM

  • Resolved arsenal267

    (@arsenal267)


    3 years, 9 months ago

    AFTER PURCHASE OF THE PREMIUM PRO BACKUP MIGRATION, I ATTEMPTED A 3.7 GB BACKUP AND AFTER RUNNING FOR LESS THAN 30 SECONDS, THE PLUGIN FAILED. IN THE ERROR MESSAGE I WAS INSTRUCTED TO COME TO THE FORUM, POST MY PROBLEM AND I ASSUME WAIT FOR SOMEONE TO NOTIFY ME THAT MY PROBLEM IS “X” AND THE SOLUTION IS “Y”

    I HAVE NEVER BEEN IN THIS SITUATION SO I DO NOT KNOW THE PROTOCOL FOR SUCH POSTS AND THEREFORE I HOPE THAT THIS IS ACCEPTABLE

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support backupsupport

    (@backupsupport)

    Hi @arsenal267

    As you are the premium user you should contact us directly via email.
    This way we can provide better and more individual support.
    Here’s our email: [ support (at) backupbliss dot com ]

    Before you do that please:
    Try two different backup techniques (you can find them in ?other options” section) at the bottom:

    • “Bypass web server timeout directive – backup process may be slower”
    • …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
    • Don’t forget to save the settings ??

      • Let me know if that helps and we are waiting for you email, if not it’s not.
      Thank you

Viewing 1 replies (of 1 total)
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