Backup files don’t work

  • Resolved annagt

    (@annagt)


    8 years, 6 months ago

    Hi,
    my english is not perfect but I hope that it will not disturb..

    I using Backup Guard 1.1.17 version.
    While I want to full backup or backup only files it’s take one or two seconds and finish. On list I have filename but size is 0 MB. In log file there are no errors, only this:

    2016-09-13 08:04: Start backup
    2016-09-13 08:04: Start backup files
    2016-09-13 08:04: Backup files: wp-content
    2016-09-13 08:04: Number of files to backup: 7292
    2016-09-13 08:04: End backup files
    2016-09-13 08:04: End backup
    2016-09-13 08:04: Total duration: 1.00 seconds

    When I backup only database it work’s fine.
    Have you any ideas what I should do?

    Is Wordfence can block Backup Guard? I also move the site on another domain. Could it affect this add-on?

Viewing 1 replies (of 1 total)
  • Plugin Author JetBackup

    (@backupguard)

    Hello,

    It’s really difficult to say what could be reason in this case. There’s nothing thrown in the log file. So, could you please open a support ticket here to let our developers investigate the problem: https://backup-guard.com/tickets/open.php

    Thanks,
    Support Team, Backup Guard

    • This reply was modified 8 years, 6 months ago by JetBackup.
Viewing 1 replies (of 1 total)
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