Backup freezing at 6% with no error messages

  • Resolved oakhollowabby

    (@oakhollowabby)


    2 years, 3 months ago

    Hello-
    I have tried multiple attempts to create a backups including after updating plugin and each time it sits at 6% and never moves further even after an hour.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @oakhollowabby ,

    Thanks for reporting.

    May we know, if the backup log is generated?
    If it is, could you please, send us the backup log file, so we can analyze the issue?

    You can download the mentioned log file following the article below.

    How to Download the Backup Log File

    You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

    Click here – https://prnt.sc/174oX-9Hspki
    Choose the Get Transfer Link option and then place the link here –
    https://prnt.sc/_lQH0Rh20sme

    In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in the “/wp-content/uploads/backup-guard/” directory.

    Thanks,
    BackupGuard Team

    Thread Starter oakhollowabby

    (@oakhollowabby)

    Unfortunately nothing happens, it never moves forward, it never shows failed or gives any error message.

    Plugin Support Support Backup Guard

    (@backup-guard)

    Dear @oakhollowabby ,

    Thanks for getting back to us.

    May we ask you to confirm the version of the plugin?

    Also, have you tried to clear the cache using any cache plugin?

    Reinstalling the plugin may also help with the issue.

    Kindly ask you to try the above-suggested steps and get back to us with the update.

    Best,
    BackupGuard Team

Viewing 3 replies - 1 through 3 (of 3 total)
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