Backup gets stuck at 10%

Hi @alainmelsens ,

Thanks for coming.

This could be server related settings or issues, but I will have to consult with our dev unit.

You will hear back from me as soon as possible:
Mon – Fri | 8:30am – 5pm (GMT+7)

Regards,

Hello @alainmelsens,

Good day! First of all, we sincerely apologize for any inconvenience caused.

We are working on improvement and this will be released in the next version. Please stay tuned.

If you have any further questions, please feel free to contact us.

Many thanks!

Mia

Hi,
Again, this does not strike me as an immediately reassuring answer. When I see that it has been 6 months since a new version was distributed, I better look out for another alternative migration plugin.
Too bad because this did seem promising.

Hi @alainmelsens,

It is under testing process now and will be released as soon as possible. Please be patient with us.

Hi,
I saw this afternoon that a new version (update) was published.
I have already tested this one. And indeed, the process went well. The backup process no longer gets stuck at 10% but continues fine.
Then I placed the backup back on another web server and on that too everything went almost correctly. Because once again, that ‘Really Simple Security – Simple and Performant Security (formerly Really Simple SSL)’ plugin was not copied into the ZIP file of which I created an other support ticket.
So 1 major problem has already been solved for which my sincere thanks!

• This reply was modified 2 months, 1 week ago by alainmelsens.

Hi @alainmelsens ,

Glad to know that the stucking issue is resolved for you now.

Regarding the other issue, could you please focus your attention on that thread so we can work on it easily with you:

https://www.ads-software.com/support/topic/not-all-plugins-were-included-in-the-backup-file/#post-18019893

Regards.