Backup has failed

Dear @evelynp ,

Thanks for reaching out.

Firstly, could you please, send us the backup log file, so we can ensure increasing the Max execution time will help?

You can download the mentioned log file following the article below.

How to Download the Backup Log File

You can use https://wetransfer.com/ to send the file to us (the Get a Link option).

Click here – https://prnt.sc/174oX-9Hspki
Choose the Get Transfer Link option and then place the link here
– https://prnt.sc/_lQH0Rh20sme

In case you don’t have access to your dashboard, you can download it using an FTP client. All the backups and related stuff (e.g. log files) have been located in “/wp-content/uploads/backup-guard/” directory.

Thanks,
BackupGuard Team