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saramadeleine
(@saramadeleine)

5 years, 2 months ago
I had problems with my wordpress page yesterday. So I started to look at the theme, happened to get into demo pro and somehow I managed to delete the entire page. Fortunately, it was backed up and is now back with all posts, pictures and the like. The problem now is that I can’t log in through the admin panel. I am notified that my email and users do not exist. Have tried to order passwords without success. Is it possible that my site can never be used anymore? Or can you get help with this somewhere?
- This topic was modified 5 years, 2 months ago by saramadeleine.
- This topic was modified 5 years, 2 months ago by Steven Stern (sterndata). Reason: removed bogus link
The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

5 years, 2 months ago

This article lists 7 completely different ways to reset your password. Any one of them will work and do the job. Find the one that’s right for you and use that: https://www.ads-software.com/support/article/resetting-your-password/

Thread Starter saramadeleine
(@saramadeleine)

5 years, 2 months ago

Does this work even if I get this message when I try to log in?

We couldn’t find your account. If you already have an account, make sure you have connected it to WordPress.com.

Thread Starter saramadeleine
(@saramadeleine)

5 years, 2 months ago

And i also getting this message:

ERROR: The username or password you entered is incorrect. Lost your password?

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

5 years, 2 months ago

It sounds like you may be trying to login through Jetpack. Use the link to login directly to WordPress.

Via PHPMYADMIN (see link above), look in your wp_users database table to see what users are there.

Thread Starter saramadeleine
(@saramadeleine)

5 years, 2 months ago

Now I have received a reply and the entire page database is corrupt. The only thing I can do to save my content is to copy and paste into a word document says them. I have been blogging almost every day since 2004. They can make a backup to get back but cannot guarantee that the content will remain then. Guess it doesn’t take down the page in any other way?

Moderator Steven Stern (sterndata)
(@sterndata)

Volunteer Forum Moderator

5 years, 2 months ago

Before you do that, see if the database can be repaired.

https://www.a2hosting.com/kb/cpanel/cpanel-database-features/optimizing-and-repairing-mysql-databases-with-phpmyadmin

Viewing 6 replies - 1 through 6 (of 6 total)

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