• Resolved maxcerba

    (@maxcerba)


    Good morning,
    I loaded the backup file previously saved from another installation, but it says the file is incorrect. How can I fix? A thousand thanks.
    This is the Log number: BMI-iYKZLL5g-05505
    Thanks again.
    Greetings and good work

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @maxcerba

    My apologies for the delayed reply.

    Basing on the debug code you shared it’s difficult for me to say.
    It does not look like you run any restoration or backup on that website.

    I believe you only refer to the upload of backup.

    In some cases it may be possible that backup you downloaded is not complete, i.e. some servers limits the download size, for some reason in such case chrome browser will tell that the file has been downloaded but in reality it’s not complete file.

    = on the website where you created the backup =
    Check if backup you’ve created is visible in our plugin settings – backup(s) list.
    That list can display only valid backups and if it’s not there it may mean it’s not restorable.
    It can be caused by damaged files included in the backup, commonly from other backup plugins.

    In any case, make new backup with these settings applied:
    Open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
    – Save first section once you do that

    Then follow these steps on the website where you created your backup:
    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Enable alternate download method: https://prnt.sc/1slr41w
    5. Save “Other options” section
    6. Force stop both processes: https://prnt.sc/1trv1tm

    Once backup finish, check if it’s visible on backup(s) list and copy backup URL from here.

    Go to the website where you want to restore that backup:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Now you can start restoration with Super-Quick Migration module.

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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