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Resolved Tim Derouin
(@tderouindesign)

10 years, 2 months ago

Hello,

I use this plugin for a lot of client websites and am very happy with the result. That being said, I am having an issue on one site where when I click “Backup Now” it just sits there and never shows any of the green text signifying that the backup has begun. I believe my php is up to date so I am not sure what the problem could be. I have searched the support forum and have not found a similar issue.

Any help is greatly appreciated, thanks!

Website in question: https://www.ridgeshinn.com/wpSD/

https://www.ads-software.com/plugins/ready-backup/

Viewing 9 replies - 1 through 9 (of 9 total)

gallery-plugin-ready
(@gallery-plugin-ready)

10 years, 2 months ago

Hello, TDerouinDesign.
Did you check server’s errors log?

Thread Starter Tim Derouin
(@tderouindesign)

10 years, 2 months ago

When I go to the log area in WordPress it is blank.

Plugin Author backup-plugin-ready
(@backup-plugin-ready)

10 years, 2 months ago

Please contact us
and I’ll send you details instruction

Andrew Nevins
(@anevins)

WCLDN 2018 Contributor | Volunteer support

10 years, 2 months ago

Can you send the instructions here? A lot more people would benefit.

Plugin Author backup-plugin-ready
(@backup-plugin-ready)

10 years, 1 month ago

Problem was that there were no zip extension https://php.net/manual/en/zip.installation.php on server. We added error notification in case if there are no such extension on user server.

sam2014
(@sam2014)

10 years, 1 month ago

I don’t know what to do. I checked FTP in where to back up and it creates the Filesystem and Data base back ups, but when I try to download them (the file system is almost 5Gb) the file can’t be decompressed ! I’ve tried many time …

Plugin Author backup-plugin-ready
(@backup-plugin-ready)

10 years, 1 month ago

Hello.
Does you internet connection allow you to download such big files?

Moderator Jan Dembowski
(@jdembowski)

Forum Moderator and Brute Squad

10 years, 1 month ago

@sam2014 Rather than tag onto someelse’s resolved topic can you please start your own?

https://www.ads-software.com/support/plugin/ready-backup#postform

It’s the best way to get support for your own problem.

Plugin Author backup-plugin-ready
(@backup-plugin-ready)

10 years, 1 month ago

Yes, this is good idea, in any case – I will just need to know – are your server able to send 5gb of data, and do you able to get such volumes.