Backup just stops and never finishes

  • Resolved wynot

    (@wynot)


    1 month ago

    Could you please look at my situation and help me figure out why I can not complete a backup?

    This works on staging site but not on this prod site, so I’m confused and need guidance please.

    If you would like me to send you admin access please just let me know.

    In the backups-dup-lite/tmp folder it does create the database.sql file and the scan.json, filers.txt, and dirs.txt files. so not sure what is the problem?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter wynot

    (@wynot)

    Updated: I even tried just a Database Only backup and got the same exact result in the log file?

    The log file always looks like this no matter how or what I try to backup?

    DUPLICATOR-LITE PACKAGE-LOG: October 18, 2024 9:35 pm
    NOTICE: Do NOT post to public sites or forums ( there isn’t anything exposed securitywise in this one)

    VERSION: 1.5.11
    WORDPRESS: 6.6.2
    PHP INFO: 8.0.30 | SAPI: fpm-fcgi
    SERVER: Apache
    PHP TIME LIMIT: (0) no time limit imposed
    PHP MAX MEMORY: 4294967296 (1024M default)
    MEMORY STACK: 66MB

    DATABASE:

    BUILD MODE: PHP(query limit – 500)
    MYSQLTIMEOUT: 5000
    MYSQLDUMP: Not Supported
    TABLES: total:76 | filtered:9 | create:67
    FILTERED: [wp_cleantalk_ac_log,wp_cleantalk_connection_reports,wp_cleantalk_sessions,wp_cleantalk_sfw,wp_cleantalk_sfw_logs,wp_cleantalk_sfw_personal,wp_cleantalk_spamscan_logs,wp_cleantalk_ua_bl,wp_cleantalk_wc_spam_orders]

    It always just stops right here. Can you help with any insight of what the heck is causing this?

    I’m lost.

    Plugin Support mohammedeisa

    (@mohammedeisa)

    Hi @wynot,

    We understand that you’re facing an issue that requires further investigation, and it may involve sharing log files containing sensitive information about your website. Unfortunately, such sharing is not allowed in www.ads-software.com forums for security reasons.

    To ensure your privacy and get the necessary support, kindly contact us through the form on our Contact Us page, and we’ll be more than happy to assist you promptly:

    https://duplicator.com/contact/?form=1

    Looking forward to hearing back from you.

    Thanks!

    Plugin Support Nik Sebastian

    (@niksebastian)

    Hi @wynot

    We haven’t heard back from you in a few days, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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