Backup (Not finished)

  • Resolved aprildmoore

    (@aprildmoore)


    2 months ago

    Since yesterday I’ve been trying to complete backups on my three sites. Each time, the backup appears to stall before any files are sent to remote storage. Eventually, it will show a partial backup under my listed backups as (Not finished). On all three sites, the backup stalls at the same point, just after the plugins folder as listed as 100%. Nothing else happens beyond that point. Hoping someone here can help me figure out what’s going wrong.

    Here’s a screenshot of the last of one of the logs.

    Link to a full log file: https://pastebin.com/cwQ3AqfQ#QEL2XMLv

    I do eventually get an email saying the backup finished, apparently unsuccessfully. Here’s the text of that email (sans the marketing stuff):

    Backup of: (my site)
    UpdraftPlus WordPress backup is complete.
    Backup contains: Files and database (Full backup)
    Latest status: The backup attempt has finished, apparently unsuccessfully

    Errors encountered:
    * Dropbox: failed to upload file to backup_2024-09-20-1841_Engineered_Spirits_33a3c0a8f8dd-plugins.zip (see log file for more)
    * Dropbox: failed to upload file to backup_2024-09-20-1841_Engineered_Spirits_33a3c0a8f8dd-themes.zip (see log file for more)
    * Dropbox: failed to upload file to backup_2024-09-20-1841_Engineered_Spirits_33a3c0a8f8dd-uploads.zip (see log file for more)
    * Dropbox: failed to upload file to backup_2024-09-20-1841_Engineered_Spirits_33a3c0a8f8dd-others.zip (see log file for more)
    * Dropbox: failed to upload file to backup_2024-09-20-1841_Engineered_Spirits_33a3c0a8f8dd-db.gz (see log file for more)

    Warnings encountered:
    * Your website is visited infrequently and UpdraftPlus is not getting the resources it hoped for; please read this page: https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/

    P.S. I have never encountered that warning about infrequent traffic before; I do have traffic and show up in search engines just fine, so I’m not sure why I would be getting that now.

    • This topic was modified 2 months ago by aprildmoore. Reason: Added information on the followup email
Viewing 15 replies - 16 through 30 (of 43 total)
  • jpegtobbe

    (@jpegtobbe)

    Its not an issue with cron… just tried manually to trigger the doing_wp_cron now like once every second… backup halts on 100% when uploading.

    Thread Starter aprildmoore

    (@aprildmoore)

    Agreed, @jpegtobbe I read through the documentation around that issue when it first appeared and did some testing. Our site may have small amounts of traffic, but it certainly has more than it has in the past and this was never a problem before. These were also manual backups done in the middle of the day. I believe it is a symptom, not the cause.

    cbrendlinger

    (@cbrendlinger)

    @jpegtobbe, we are having the same issue and are not receiving a message indicating that there is low traffic on our site. Also, the site with the issues is on a dedicated server and I have tweaked the heck out of wp-config and still experiencing the problem unless I use UpdraftVault.

    Thread Starter aprildmoore

    (@aprildmoore)

    I disabled store in remote storage (Dropbox) and was able to generate a local backup for all three of my sites. I next changed the remote storage option to my host’s FTP server and was able to successfully generate backups. One thing of note, I usually have 5 files, but today there were 7 of them, a second and third Uploads file. I’m not certain if that’s relevant or not, but I found it interesting.

    Thanks, @cbrendlinger, for helping me to get that far at least!

    Thread Starter aprildmoore

    (@aprildmoore)

    I just saw that they’ve released an updated version of the Updraft Plugin today. Hmmm. I wonder if that will resolve these problems we’ve been experiencing?

    cbrendlinger

    (@cbrendlinger)

    @aprildmoore , wouldn’t that be great! I am certainly going to try it. My automatic backup is scheduled for tomorrow. I guess I will risk it. I am glad that you got the backup. I discovered a really large log file that I deleted which I am hoping will also help. I have just never had an issue like this and have been using UpdraftPlus for eons.

    jpegtobbe

    (@jpegtobbe)

    I think i might have a clue what the problem is..  the host that stopped working might have updated their Curl-version on the server recently…

    I have checked some different host…

    Not working:
    8.10.0 OpenSSL/3.0.13

    Working:
    7.68.0 OpenSSL/1.1.1f
    7.81.0 OpenSSL/3.0.2
    7.29.0 NSS/3.90

    I’m guessing there are some default value that have changed in the communication of the curl call that has a different default value in 8.10.0 that make it not work.

    sddarkman619

    (@sddarkman619)

    Creative marketing….yeah maybe.

    but all my sites are now not backing up either. Manual ones. It appears when they are the automatic ones they seems to work. BUT I have two hosts, bluehost is one and it works perfectly, but my main host, Mojohost, is having all the troubles.

    sddarkman619

    (@sddarkman619)

    ok all my sites on mojohost are not working correctly as far as updraft is concerned. But on Bluehost which is my test server (which I hate) it works flawlessly.

    jpegtobbe

    (@jpegtobbe)

    Can all of you check what version of Curl you have on your host that doesnt work?

    You will find that in WordPress if you go to Tools > Site health.. and then under the Server-tab.

    jpegtobbe

    (@jpegtobbe)

    Now my host has fixed the problem with their curl version and now everything works.

    This is the patch they used to get it working:
    https://github.com/curl/curl/pull/14895

    cbrendlinger

    (@cbrendlinger)

    @jpegtobbe, that is some pretty amazing detective work! I am using multiple servers and have one dedicated server. It is the dedicated server that is not working. All of the other server cURL versions are
    8.7.1 OpenSSL/1.1.1w but the dedicated server cURL version is 8.10.0 OpenSSL/1.1.1w. Thank you for providing the link to the patch. I will see if HostGator can apply it. But for today, I will use the UpdraftVault just to ensure I get a good backup. I don’t know why it works for that external storage and not Dropbox. So odd. Thanks again!

    jpegtobbe

    (@jpegtobbe)

    @cbrendlinger Maybe in the Vault-code they have the eos_sent flag in the function call so that was never affected by the “bug”.

    cbrendlinger

    (@cbrendlinger)

    @jpegtobbe, brilliant! Working diligently to get the patch in place which I can only imagine will affect my other servers once they are upgraded. Thank you again!

    cbrendlinger

    (@cbrendlinger)

    @jpegtobbe, can you tell me what version of PHP you are running? Host Gator is balking and saying they will not apply the patch. Needless to say, I will be seeking other hosting providers.

Viewing 15 replies - 16 through 30 (of 43 total)
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